What are the responsibilities and job description for the Field Application Engineer position at Apera AI Inc?
We are an innovative, Vancouver-based startup at the forefront of robotics, AI, and machine vision technologies. Backed by VC funding and recognized as a 2024 BCTIA Growth Award winner, we are on a mission to redefine the future of AI-driven robotic vision systems. Apera AI helps manufacturers make their factories more flexible and productive. Robots enhanced with Apera's software have 4D Vision - the ability to see and handle objects with human-like capability. Challenging applications such as bin picking, sorting, packaging, and assembly are now open to fast, precise, and reliable automation. Apera is led by an experienced team from high-growth companies focused on robotics, artificial intelligence, and advanced manufacturing.
As a Field Application Engineer at Apera, you will play a key role in enabling our customers to achieve success with our AI-driven robotic vision systems. You will work directly with customers during system on-boardings, leading installation, setup, and commissioning to ensure seamless integration into their manufacturing processes. Leveraging your technical expertise, you will provide onsite and offsite support, deliver training, and troubleshoot technical issues to optimize system performance. This role requires close collaboration with cross-functional teams, including Sales, Customer Success Managers, and Onboarding Project Managers, to drive successful customer outcomes. You will contribute to continuous improvement initiatives, enhance onboarding efficiency, and support the development of cutting-edge automation solutions across various industries.
What You'll Get to :
- Prepare for new robotic vision system on-boardings in collaboration with the Onboarding Project Manager and CSM.
- Lead customers through the installation, setup, testing, and commissioning of robotic vision systems while onsite.
- Deliver on-the-job training to customers to ensure effective use of Apera's solutions.
- Provide technical support and troubleshooting services both onsite and remotely.
- Monitor system performance during initial production runs, resolving issues and optimizing processes to ensure system reliability.
- Document and maintain detailed customer records within Apera's business systems and provide regular status updates to the onboarding team and customers.
- Collaborate with Sales to assess the feasibility of potential applications for Apera solutions with new and existing customers.
- Partner with CSMs and Onboarding Project Managers to support and expand Apera's customer base.
- Drive continuous improvement by reducing the time and effort required for system installation and commissioning.
- Contribute to the design of robotic work cells using Apera's AI-powered vision software, leveraging your technical expertise and creativity.
- Provide actionable feedback to the engineering team to influence product development and knowledge sharing.
- Ensure that all business activities are conducted with the highest ethical standards.
Required Qualifications :
Preferred Qualifications
