What are the responsibilities and job description for the IT Technical Support Engineer position at Aperia Technologies?
Aperia is unlocking a new era of efficiency and sustainability for commercial vehicle fleets, by developing innovative hardware and data analytics solutions. Inventors of the award- winning and disruptive Halotm Automatic Tire Inflator, and the cloud delivered Halo Connect tire analytics platform. Aperia saves fleets thousands of hours of down-time every week, reduces the carbon footprint and environmental impact of the freight industry. Join us as we expand our product offering and take the next steps on our journey toward bringing the "backbone of our economy" into the automation age.
Your Role
As an IT Technical Support Engineer, you will be responsible for ensuring stable operation of the organization's IT infrastructure. This includes but is not limited to planning, developing, installing, configuring, maintaining, supporting, software, and hardware. This is an onsite role supporting a manufacturing shift from 6 AM to 3 PM.
Your Responsibilities
- Act as the first line of support to IT-related support tickets and resolve IT infrastructure related issues in a timely manner to avoid delays or crisis occurrence.
- Ensure that configurations and data are consistently maintained by keeping software and hardware updated to the latest patch.
- Updating technical documentation as necessary to document IT infrastructure assets, configurations, and processes avoiding time-consuming research to fix recurring problems.
- Ensure all systems, applications remain secure by installing security software, managing employee user remote access and monitoring for unauthorized entries to server rooms to avoid breaches.
- Provide Tier 1 end-user support on the phone, in-person, and by ticketing system by addressing all IT-related questions and issues.
- Identify support tickets requiring urgent attention and escalate to the IT Manager if needed.
- Issue and track IT hardware assets including computers, monitors, phones, and peripherals.
- Onboard new employees including provisioning of equipment and logins and orienting employees to the environment.
- Offboard of departing employees including disabling access and collection of assets.
- Coordinate with vendors for warranty repair of IT assets.
- Assist with patch management of systems.
- Assist with security and AV and Endpoint management.
Skills / Qualifications
Preferred Skills
Pay Range : $75,000 - $90,000
Salary : $75,000 - $90,000
