What are the responsibilities and job description for the Senior IT Support Engineer position at Sequoia Technology Group?
About us
Sequoia Technology Group is a very well established managed service provider in Sacramento, CA and Bay Area, with over 20 years in the industry. We are supportive, inclusive, employee-centric and our goal is to maintain, and secure high quality networks and computer systems for small to medium sized businesses. Our open ceiling structure allows, and encourages growth with all employees. Join us and realize your full potential.
Our work environment includes:
- Relaxed atmosphere
- Work-from-home days
- Casual work attire
Position Overview
As a Senior IT Technician, you will be responsible for managing and maintaining IT systems for our clients. This includes handling complex issues, ensuring seamless operations, and collaborating on innovative projects. Your role will be critical in delivering reliable IT solutions and driving client success.
Key Responsibilities
- Administer and maintain servers, ensuring optimal performance and uptime.
- Configure, monitor, and troubleshoot SonicWall firewalls and network security solutions.
- Manage and optimize Office 365 environments, including Exchange, SharePoint, and Teams.
- Deploy, maintain, and troubleshoot virtualization platforms such as Hyper-V and VMware.
- Provide advanced technical support for escalated client issues.
- Implement and manage backup and disaster recovery solutions.
- Collaborate with internal and client teams on IT project planning and execution.
- Maintain detailed documentation of client systems and procedures.
- Stay up-to-date with emerging technologies and best practices.
- Deliver excellent customer service by understanding and addressing client needs effectively.
- Communicate technical concepts clearly to both technical and non-technical audiences.
Qualifications
- 4 As a System Administrator , preferably in a Managed Service Provider (MSP) environment.
- Proficiency in Servers, Office 365, SonicWall, Hyper-V, VMware, and networking concepts.
- Relevant certifications (e.g., MCSA/MCSE, CompTIA Network /Security , VMware Certified Professional) are highly preferred.
- Experience with backup and disaster recovery solutions.
- Strong analytical, troubleshooting, and communication skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Customer service-oriented mindset with the ability to build strong client relationships.
- Excellent verbal and written communication skills.
- A team player with a commitment to delivering excellent client service.
What We Offer
- Competitive Salary starting : $77K annually, based on experience.
- Benefits: Comprehensive medical, dental, vision, and retirement plans.
- Collaborative Environment: Work with a team of experienced IT professionals in a supportive atmosphere.
- Impactful Work: Make a difference by solving real-world IT challenges for our clients.
Job Type: Full-time
Pay: From $77,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Danville, CA 94526
Salary : $77,000