Yardi Support Specialist

Aperto Property Management, Inc. (Aperto) is more than just a property management company—we are a team dedicated to excellence in the multifamily housing industry. Specializing in both conventional and affordable housing, our mission is clear: to set the gold standard in apartment management across the U.S., providing exceptional service, quality management, and superior results for our clients and residents.

What We Offer:

Joining Aperto means becoming part of a company that values innovation, collaboration, and expertise. As a key player in our technology and operations team, you’ll have the opportunity to support critical property management functions through Yardi software solutions. We provide a dynamic work environment where problem-solving and efficiency are highly valued, ensuring you have the tools and support to excel.

Why You’ll Love Working Here:

• Career Growth: Expand your expertise in Yardi and property management technology.
• Work-Life Balance: Enjoy generous paid time off and a supportive work environment.
• Comprehensive Benefits: Full medical, dental, vision, and life insurance, along with long-term disability, a 401K with company match, and more.
• Collaborative Culture: Work with a dedicated team that values problem-solving, efficiency, and continuous improvement.

About the Role:

We’re seeking a Yardi Support Specialist to join our team in Irvine, CA. This role is crucial in resolving software system issues, ongoing support for our property teams, and optimizing Yardi functionalities. If you have strong technical skills, affordable housing experience, and a passion for troubleshooting and system improvements, Aperto is the perfect place for you!

What You’ll Do:

• Manage Yardi support tickets from site users at all levels, ensuring timely issue resolution.
• Assist with new property onboarding and feature implementations in coordination with senior team leaders.
• Validate and scrub data during Yardi conversions, ensuring accuracy and compliance.
• Support property transitions by conducting data validation and testing.
• Troubleshoot and resolve software system issues related to Yardi Affordable, PayScan, Rent Café, and CheckScan.
• Analyze resident ledgers and provide support for compliance-related tasks (LIHTC, Section 8, Housing Choice Vouchers).
• Assist in Yardi projects, including data cleanup and system enhancements.
• Perform data validation and testing to ensure smooth property transition.
• Identify and report data issues/inconsistencies to be addressed during implementation and coordinate with other departments to resolve.
• Develop custom reports as needed for new features and Yardi integrations.
• Manage roles and rights for all systems users, including user creations, password resets, and user access requests.
• Perform other related duties and responsibilities as assigned

What We’re Looking For:

• 3 years of experience supporting users within the Yardi system.
• Strong knowledge of Yardi Affordable, PayScan, Rent Café, and CheckScan modules.
• Experience with affordable property implementations in Yardi.
• Proficiency in Microsoft Office (Word, Excel, Outlook) with advanced Excel skills for data validation.
• Strong analytical and problem-solving abilities.
• Accounting knowledge and ability to interpret resident ledgers.
• Compliance knowledge including LIHTC, Project Based Section 8 and Housing Choice vouchers.
• Excellent customer service, communication, and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.

If you’re looking for an exciting opportunity to apply your Yardi expertise and contribute to a growing, innovative property management team, Aperto is the perfect fit for you. Apply today and be part of a company that values efficiency, problem-solving, and continuous learning!

Apply Now and discover why Aperto is the place for property management professionals who want to make a real impact!

Aperto Property Management, Inc. is an equal opportunity employer. iCalBRE Broker License Number 02042194.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Yardi Support: 3 years (Required)
• RentCafe: 3 years (Required)
• Property management: 3 years (Required)
• Affordable Housing Programs: 1 year (Required)

Ability to Relocate:

• Sacramento, CA: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000 - $85,000