Oracle Customer Care & Billing

Experience with Oracle-based applications, specifically Customer Care & Billing (CC&B) and Oracle Analytics Publisher.is REQUIRED for this position. Contractors will need to work onsite. Please limit submittals to local/regional resources.

Essential Duties and Responsibilities:

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Designs, documents, and implements new Enterprise application solutions within the IT environment for the Utilities department
• Provides ongoing support, maintenance, and enhancements to existing and new software applications
• Performs troubleshooting of infrastructure systems affecting application performance
• Creates and maintains detailed application/program documentation
• Contributes to reviewing and implementing IT application-based policies, procedures, and standards
• Collaborates with cross divisional team members to perform root cause analysis of complex problems
• Consults with internal team/management/vendors to discuss security issues for both short term projects and long-term department security initiatives
• Works with vendors and business users to develop and implement software integrations
• Analyzes users' business requirements in the development and modification of computer systems
• Coordinates and assists in planning and feasibility/requirements analysis to determine the viability for proposed systems
• Troubleshoots and implements for non-enterprise applications and solutions
• Assists in writing technical specifications ensuring that information dissemination meets the standards of quality for systems development
• Performs related work as required
  
  

Required Education and Experience:

• Bachelor's Degree in Information Technology,Computer Science, or related field and
• Seven (7) to ten (10) years' experience workingwith and maintaining enterprise level computer applications OR
• An equivalent combination of education and/orexperience (i.e., one year of relevant full-time experience may substitute forone year of education)
• Excellent written, verbal, and interpersonalcommunication skills
• Experience with Oracle-based applications, inparticular Customer Care & Billing and Oracle Analytics Publisher
• Proficiency with Microsoft Office and Visio
• Ability to work collaboratively with diverse populations
  
  
  

Desired Qualifications

• Experience with process design, logical workflow analysis and design
• Experience with in-depth configuration, code, analysis, and output
• Extensive experience with Oracle and Oracle-based technologies
• Experience with Utilities in both support and processes
• Extensive experience troubleshooting problems and root cause analysis
  
  
  

Competencies For Successful Performance Of Job Duties

Knowledge of:

• Computer systems and analysis of computerprograms
• Systems analytical practices and procedures
• Server and network operating systems
• Project management principles
  
  
  

Requirements

Skills in:

• Managing multiple projects and deadlines;communicating delays
• Peer review and mentoring
• Assigning, prioritizing, monitoring, and reviewing work assignments
• Communicating effectively with internal and external stakeholders using both technical and non-technical language
• Attention to detail
  
  

Ability to:

• Maintain a high degree of confidentiality withsensitive information; maintain the confidentiality of information andprofessional boundaries
• Train and instruct others, including systems anduser-support personnel
• Evaluate vendor software for compatibility withcity-wide computer systems
• Respond to IT on-call emergencies
• Assess problematic issues and make appropriate judgment to correct issue
• Work cooperatively and maintain effective working relationships