What are the responsibilities and job description for the Oracle Customer Care And Billing Utilities Engineer position at Logisoft Technologies Inc.?
Job Title: Oracle CC&B Utilities Engineer
Location: City Services Center, 500 15th Avenue SW, Cedar Rapids, IA 52404 Onsite Only
Duration: 12 Months
Note: Client is looking for local/regional resources!
Position Summary
The Oracle CC&B Utilities Engineer will be responsible for the design, implementation, and ongoing support of complex systems for the Utilities department of Cedar Rapids. This role requires extensive experience with Oracle Customer Care & Billing (CC&B) and Oracle Analytics Publisher, with a focus on system integration, troubleshooting, and performance improvement. The position requires on-site work and collaboration with cross-divisional teams to ensure high-quality IT solutions.
Key Responsibilities
Enterprise Solution Design: Design, document, and implement new enterprise application solutions within the IT environment for the Utilities department.Application Support: Provide ongoing support, maintenance, and enhancements for existing and new software applications.Troubleshooting & Analysis: Perform troubleshooting of infrastructure systems affecting application performance; conduct root cause analysis of complex issues.Documentation: Create and maintain detailed documentation for applications and programs.Collaboration: Work with cross-functional teams to resolve complex problems; consult on security issues and work closely with vendors and business users on software integrations.Requirements Gathering: Analyze user business requirements for the development and modification of computer systems.Technical Specifications: Assist in writing technical specifications, ensuring they meet the standards for systems development.
Required Qualifications
Problem Solving: Skilled in performing detailed troubleshooting and maintaining attention to detail in identifying and resolving issues.
Additional InformationConfidentiality: Must maintain a high degree of confidentiality with sensitive information.On-Call: Will be required to respond to IT emergencies as needed.
Required Skills SummarySkill
ExperienceOracle CC&B and Oracle Analytics Publisher10 Years
Enterprise-Level Application Maintenance7 YearsOracle-Based Technologies5 YearsMicrosoft Office & Visio Proficiency5 YearsProcess Design & Workflow Analysis5 Years
Location: City Services Center, 500 15th Avenue SW, Cedar Rapids, IA 52404 Onsite Only
Duration: 12 Months
Note: Client is looking for local/regional resources!
Position Summary
The Oracle CC&B Utilities Engineer will be responsible for the design, implementation, and ongoing support of complex systems for the Utilities department of Cedar Rapids. This role requires extensive experience with Oracle Customer Care & Billing (CC&B) and Oracle Analytics Publisher, with a focus on system integration, troubleshooting, and performance improvement. The position requires on-site work and collaboration with cross-divisional teams to ensure high-quality IT solutions.
Key Responsibilities
Enterprise Solution Design: Design, document, and implement new enterprise application solutions within the IT environment for the Utilities department.Application Support: Provide ongoing support, maintenance, and enhancements for existing and new software applications.Troubleshooting & Analysis: Perform troubleshooting of infrastructure systems affecting application performance; conduct root cause analysis of complex issues.Documentation: Create and maintain detailed documentation for applications and programs.Collaboration: Work with cross-functional teams to resolve complex problems; consult on security issues and work closely with vendors and business users on software integrations.Requirements Gathering: Analyze user business requirements for the development and modification of computer systems.Technical Specifications: Assist in writing technical specifications, ensuring they meet the standards for systems development.
Required Qualifications
- Education: Bachelor s Degree in Information Technology, Computer Science, or related field; OR equivalent combination of education and experience.
- Experience: 7-10 years of experience in enterprise-level applications and a minimum of 10 years of experience with Oracle CC&B and Oracle Analytics Publisher.
- Proficiency with Oracle-based applications (CC&B and Oracle Analytics Publisher)
- Strong experience in Microsoft Office and VisioBackground in process design and workflow analysis
- Proven experience in in-depth configuration, coding, analysis, and output
- Experience with utilities support and process analysis.
- Knowledge of server and network operating systems.
- Project management skills with the ability to manage multiple projects and deadlines.
- Experience in root cause analysis and troubleshooting complex technical issues.
- Competencies for Successful PerformanceTechnical
- Proficient in system analysis, Oracle-based applications, and network operating systems.
- Communication: Excellent written, verbal, and interpersonal communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
Problem Solving: Skilled in performing detailed troubleshooting and maintaining attention to detail in identifying and resolving issues.
Additional InformationConfidentiality: Must maintain a high degree of confidentiality with sensitive information.On-Call: Will be required to respond to IT emergencies as needed.
Required Skills SummarySkill
ExperienceOracle CC&B and Oracle Analytics Publisher10 Years
Enterprise-Level Application Maintenance7 YearsOracle-Based Technologies5 YearsMicrosoft Office & Visio Proficiency5 YearsProcess Design & Workflow Analysis5 Years
