Accounts Receivable and Subscription Renewals Analyst

Apex Order Pickup Solutions

Mason, Ohio

Company Description

Apex Order Pickup Solutions applies innovative, scalable software and hardware to enable safe, secure, frictionless order fulfillment for foodservice, retail and wholesale distribution companies. We are providing transformative Contactless Pickup solutions to a rapidly expanding global client base.

We don’t just talk about the Internet of Things and Big Data …we live it. We use both every day to enable customers to perform contactless pickups of their coffee, pizza, take out and curbside orders or laptops. Our technology is helping Brands save time and reduce contact with their customers enabling killer customer experiences without killer overhead costs.

Duties And Responsibilities

The Accounts Receivable & Subscription Renewals Specialist is responsible for managing and optimizing the company's receivables process, leading subscription renewal efforts, and ensuring timely collections. This role requires proactive account management, financial reporting, customer engagement, and dispute resolution to maintain a strong cash flow and minimize bad debt exposure.

Credit Management & Customer Onboarding

• Collaborate with Sales and Finance to evaluate new customers, performing thorough credit checks and risk assessments to establish credit limits.
• Maintain accurate and up-to-date customer account information, ensuring compliance with company policies.
  
  
  

Subscription Renewals & Customer Retention

• Lead and manage the subscription renewal process to ensure seamless renewals and minimize churn.
• Engage with customers before renewal deadlines, providing proactive communication and resolving any renewal concerns.
• Monitor renewal metrics, payment trends, and customer feedback to enhance retention strategies.
• Work closely with Sales and Customer Success teams to address contract adjustments, payment terms, and service modifications.
  
  
  

Cash Application & AR Reconciliation

• Accurately record, track, and reconcile cash receipts, ensuring proper application of payments.
• Perform monthly and ad-hoc AR account reconciliations to ensure accurate financial reporting.
• Investigate and resolve discrepancies related to payments, credits, and refunds.
  
  
  

Collections & Aged Receivables Management

• Develop and execute a structured action plan to reduce aged receivables, including:
• Prioritizing past-due accounts based on risk level and outstanding balance.
• Proactively contacting customers via email and phone to secure timely payments.
• Negotiating payment arrangements when necessary and escalating high-risk accounts.
• Collaborating with internal teams (Sales, Customer Service, and Finance) to resolve disputes.
• Monitoring AR aging reports weekly and recommending adjustments to credit terms as needed.
• Ensure consistent follow-ups with customers while maintaining strong professional relationships.
  
  

Reporting & Analysis

• Prepare and analyze AR aging reports, subscription renewal rates, and collection efficiency metrics.
• Generate detailed reports on delinquent accounts, payment trends, and revenue impact for management.
• Identify areas for process improvement to enhance collection and renewal efficiency.
  
  
  

Customer Relationship & Dispute Resolution

• Serve as the primary point of contact for customer inquiries related to invoices, payments, and renewals.
• Foster strong, positive relationships with customers to ensure open communication and timely payments.
• Proactively address billing disputes, chargebacks, and service-related concerns to reach swift resolutions.
• Work closely with Sales and Customer Success teams to ensure renewals and collections are customer-friendly yet effective.
  
  
  

Compliance & Documentation

• Maintain organized records of customer communications, renewal agreements, and collection efforts.
• Ensure compliance with company policies and regulatory requirements for financial transactions.
• Support internal and external audits by providing accurate AR documentation.
  
  
  

SUCCESS GOALS

• Increase subscription renewal rates by proactively managing customer accounts.
• Reduce aged receivables by X% within a defined timeframe.
• Improve DSO (Days Sales Outstanding) performance through structured follow-ups.
• Achieve a high collection success rate while maintaining positive customer relationships.
• Ensure accurate tracking of subscription revenue and minimize revenue leakage.
  
  
  

Knowledge & Experience

• 3–5 years of proven experience in Accounts Receivable, Collections, and Subscription Management.
• Strong background in billing, collections strategy, and subscription renewals.
• High proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, and data analysis tools).
• Experience using Microsoft Dynamics 365 or other ERP systems is preferred.
• Excellent communication and negotiation skills with a customer-centric approach.
• Strong problem-solving skills and ability to develop action plans to reduce aged receivables and improve renewals.
• Detail-oriented, highly organized, and capable of managing multiple priorities effectively.
• Self-motivated and results-driven, with a proactive mindset to optimize collections and renewals.
  
  
  

Work location: This position is located onsite at our Mason, OH headquarters.

We offer a very competitive base salary and a full benefits package including health insurance, life, dental and a 401(k) plan with a company match.

Apex Order Pickup Solutions is an Equal Opportunity Employer