What are the responsibilities and job description for the Bilingual Accounts Receivable Analyst position at TQL?
JOB DESCRIPTION
About the role :
As an Accounts Receivable Analyst for TQL, you will be responsible for researching and analyzing customer accounts to understand and resolve Accounts Receivable (AR) issues. You will work as a partner with our customers and sales teams to identify root cause for chronic and singular payment issues. You will provide appropriate steps to resolve billing disputes and maintain a high level of communication with all parties throughout the collections process.
What's in it for you :
40,000 - $45,000 base salary and benefits package
Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck 401(k) with company match
Advancement opportunities within a robust Accounting and Finance team
Up to $5,000 / year in tuition reimbursement
We win wherever we go – Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)
What you’ll be doing :
Manage and report on a portfolio of customer accounts
Understand TQL’s billing process and provide guidance to customers and sales representatives to help avoid payment issues
Conduct detailed account research to resolve billing disputes, while documenting and communicating reasons for payment discrepancies
Maintain excellent customer relations through timely and accurate communication on both internal and external questions while answering external requests for information
Keeping detailed notes, creating reminders, and annotating follow-up within the financial resolution software
Deliver weekly updates to management on the status of top customer account balances, detailing collection efforts taken, and proposed solution strategies
Escalating accounts to your supervisor / manager when appropriate
What you need :
1-3 years’ experience in billing, accounting and / or finance with bachelor’s degree preferred
Fluent in English and Spanish
Strong independent decision-making skills with the ability and confidence to effectively communicate your decisions to management
Exceptional communication, collaboration, and interpersonal skills
Critical thinking and problem-solving skills with a focus on customer service
Conflict resolution experience, the ability to work with valued customers while maintaining a professional demeanor
Where you'll be : 1701 Edison Dr., Milford, OH 45150
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