Medical Receptionist/Front Desk

APEX PODIATRY
Front Desk Job Description

Employee Name: __________________________________ Date: ________________________

Supervisor: _____________________________________ Date: _______________________

STATUS: Full Time 30-40 hours per week
SCHEDULE: Monday- Thursday 8 am to 4 pm

Friday-8a-12p (may be required to stay later to finish tasks)
Task: Front Desk: your main goal is to make our patients feel welcomed
Starting Pay Range: Starting pay is $13.00 -$15.00/ hour (based on Podiatry experience)

Job duties include but are not limited to:

• Straighten/organize the lobby daily, make sure lobby restroom is safe and in good working condition daily
• This position requires communicating with other staff, other offices, and patients
• Prepare Daily Schedule List

* Verify no balance is owed in Imagine, training provided
* Verify out-of-pockets costs before patient arrives

• Answer phone and check messages each morning and throughout day (phone system training provided)
• Make appropriate alerts in patient’s charts (training provided)
• Send notifications to other offices pertaining to canceled or missed referred appointments
• Computer and typing skills required- training on TrakNet provided
• Check in patients and make sure all paperwork is completed correctly
• Make appointments following schedule guide model
• Prep clip boards for patient registration
• Check fax, distribute faxes to appropriate employees, send faxes
• Help order supplies and inventory, (focus on front office inventory, make a list- sticky note on refrigerator weekly). Replace toner in fax machine when needed, notify manager if more needs to be ordered from Larry Brown.
• Notify office manager when business cards/reminder appointment cards & rack cards need to be ordered from Trademark
• Take out garbage (the cans need to be taken to the road on Thursday afternoons)
• This position does require lifting of objects up to 20 lbs.
• Keep my patients safe, wash your hands
• Stay up to date on HIPAA and OSHA standards
• Scan all paper documents into the correct patient chart in the EHR system
• Switch phones over at the beginning and end of the day
• Make post-op phone calls for in office procedures (make a log note; this goes for every time you speak with a patient)
• Lock up, set alarm, secure office when leaving for the day
• During office hours, never leave the office unattended
• Make appointment reminder calls the day before
• Handle/balance the money bag, take payments, make receipts, get change for the money bag when needed. Balance needs to be checked off by another employee/manager.
• Perform any other task when asked

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• No weekends

Education:

• Associate (Preferred)

Experience:

• Computer skills: 10 years (Required)
• Customer service: 1 year (Preferred)
• Medical terminology: 3 years (Required)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $13 - $15