Dispatch Manager

Company Summary:
Apex Pros is a fast-growing company with a great deal of opportunity for Dispatch Manager looking build an outstanding career. At Apex we believe in providing outstanding client service and endless opportunity for our team members.

We are looking for Dispatch Manager to join our team. The ideal candidate will be versatile, highly motivated, detail orientated and be able support clients and our staff.

Responsibilities:

• Dispatching & Scheduling:
• Manage the daily dispatching of technicians to service calls, installations, and maintenance jobs.
• Optimize technician schedules and routes to maximize efficiency and minimize travel time.
• Adjust schedules in real-time to accommodate urgent requests, cancellations, or delays.
• Customer Communication:
• Communicate with customers to confirm appointments, provide status updates, and resolve scheduling issues.
• Handle customer concerns or complaints and escalate as needed to maintain satisfaction.
• Operational Oversight:
• Track job progress to ensure timely completion and address any delays.
• Maintain open communication with field technicians to provide support and gather updates.
• Team Leadership:
• Supervise and train dispatch staff, providing guidance on efficient scheduling practices and customer interaction.
• Foster a collaborative work environment between dispatchers, technicians, and office staff.
• Act as a key point of contact for technicians during service calls, offering logistical or procedural support.
• Reporting & Analysis:
• Monitor and report on key performance metrics such as response times, technician utilization, and customer satisfaction.
• Analyze dispatch operations and recommend improvements to enhance efficiency and effectiveness.
• Maintain accurate records of customer interactions, technician schedules, and job statuses.

Critical Success Factors:

• Motivation, tenacity and attention to detail will be required at every step
• Abide by the system we provide and focus on customer service. Meet and exceed individual performance metrics
• Always maintain and clean and organized workspace. Build trust and confidence with clients and our team.
• Operate in a fashion which encourages clients to refers Apex to their friends, family and neighbors.
• Patriciate in all required company activities, such as; training, meetings and other events as scheduled.
• Ability to submit payroll and hourly times for all employees in the dispatch room.
• Ability to understand priority jobs and delegate tasks to dispatch team
• Coaching dispatch team

Qualifications:
- High school diploma, or equivalent required.
- Knowledge of QuickBooks is a plus
- Knowledge of Microsoft Office Package Highly Preferred
- Knowledge to Gmail Suite Highly Preferred
- Ability to manage multiple projects at any given time and as well as a diverse, free flowing task list
- Ability to easily connect with people in person as well as over the phone, email and social media

Job Type: Full-time

Pay: $55,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• What is current salary or hourly rate?
• Have your ever worked in a software called Service Titan
• We are only staffing a Monday - Friday 8am - 5pm, are you okay working that shift?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)

Ability to Relocate:

• Dublin, OH 43017: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $72,000