What are the responsibilities and job description for the Application Analyst position at Apex Systems?
Job Details
Job#: 2061080
Job Description:
The Applications Analyst is responsible for partnering with the agile working team including the Product Owner, Product Manager, Scrum Master, business stakeholders, and vendor partners to integrate, configure, support, and enhance applications for the Customer Service organizations across the electric operating companies. This includes new technology solutions and existing application lifecycle management.
JOB REQUIREMENTS:
B.S. degree in Engineering, Computer Science, or related field required. Advanced degree is a plus.
Experience/Knowledge/Skills:
Strong understanding of Customer Service related applications dealing specifically with interaction management and routing. (ex. eGain Agent Desktop, Avaya Oceana Workspaces)
Working understanding of SAFe Agile methodology.
Proven record of achieving measurable business results working with diverse teams.
Strong project management skills with demonstrated ability to integrate and configure call center technologies.
MAJOR JOB RESPONSIBILITIES:
Meet regularly with all applicable project team members and business stakeholders.
Work with Product Owner, developers, other stakeholders to help coordinate project activities.
Understand business requirements and needs to meet business objectives for interaction management.
Integration, configuration, and support of new and existing technology solutions.
Test and ensure application functionality meets technical and business requirements.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Job Description:
The Applications Analyst is responsible for partnering with the agile working team including the Product Owner, Product Manager, Scrum Master, business stakeholders, and vendor partners to integrate, configure, support, and enhance applications for the Customer Service organizations across the electric operating companies. This includes new technology solutions and existing application lifecycle management.
JOB REQUIREMENTS:
B.S. degree in Engineering, Computer Science, or related field required. Advanced degree is a plus.
Experience/Knowledge/Skills:
Strong understanding of Customer Service related applications dealing specifically with interaction management and routing. (ex. eGain Agent Desktop, Avaya Oceana Workspaces)
Working understanding of SAFe Agile methodology.
Proven record of achieving measurable business results working with diverse teams.
Strong project management skills with demonstrated ability to integrate and configure call center technologies.
MAJOR JOB RESPONSIBILITIES:
Meet regularly with all applicable project team members and business stakeholders.
Work with Product Owner, developers, other stakeholders to help coordinate project activities.
Understand business requirements and needs to meet business objectives for interaction management.
Integration, configuration, and support of new and existing technology solutions.
Test and ensure application functionality meets technical and business requirements.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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