What are the responsibilities and job description for the Business Analyst position at Apex Systems?
We are looking for a Business Analyst that will be responsible for creating and updating Knowledge Base Articles (KBAs) specific to the processes and procedures for the Support team's build room and Tech Stop. They will maintain accurate device inventory counts and deliver bi-weekly metrics reports. These tasks are critical to ensure efficient operations and providing data-driven insights to support decision-making in their expanded device management responsibilities.
• Knowledge Management: The BA will be crucial in creating and maintaining up-to-date documentation, ensuring that the team and end-users have access to accurate, current information. This will improve efficiency, reduce errors, and enhance overall service quality.
• Asset Tracking and Compliance: By maintaining the device inventory sheet, the BA will play a vital role in asset management, enabling better budgeting, planning, and compliance with company policies and regulatory requirements.
• Streamlined Documentation: The BA's oversight of all necessary paperwork and documentation will free up technical staff from administrative tasks, allowing them to focus on their core competencies. This will lead to improved productivity and more efficient onboarding processes across the entire company.
• Managing Device Setup Process: The BA will be responsible for managing the device setup process for new hires and break fix cases. This includes organizing and facilitating "classes" to guide users through setting up their new devices, whether they're new hires or receiving replacement devices. The setup process covers basic configuration of Outlook, Microsoft Office suite, and other essential software, ensuring a smooth transition from a new machine to a fully operational workstation.
Required Skills:
• Process management: Ability to analyze, document, and optimize existing processes to improve efficiency and consistency.
• Interpersonal skills: Strong communication and collaboration skills to work effectively with cross-functional teams.
• Excel proficiency: Adept at data manipulation, analysis, and visualization using Microsoft Excel.
• Asset management: Expertise in managing and tracking IT assets, including devices and equipment.
• Follow-through: Demonstrated ability to see projects and tasks through to completion, ensuring deadlines are met.
