What are the responsibilities and job description for the Call Center Representative position at Apex Systems?
Apex Systems is looking to add multiple Call Center Representatives to our esteemed pharmacy client located in Orlando , FL . We’re looking to screen and submit qualified candidates for a start date as early as 2 / 25!
Schedule : First and Second Shifts available
Location . Onsite, Orlando FL 32819
Compensation : $18.50 / hr paid weekly
Benefits : Optional health, dental, vision, 401k
Interview : 15-20 minute video interview with manager, one round
Responsibilities :
- Compliance : Adhere to company policies, procedures, and standards of ethics and integrity by implementing related action plans and using the Open Door Policy.
- Pharmacy Shipments : Verify patient information and prescriptions for delivery, input payment methods, process patient information using company systems, and log calls and customer information.
- Customer Service : Respond to customer calls and emails, resolve inquiries using company systems and training, maintain confidentiality of patient health information, process call requests (e.g., refills, transfers, payments, new prescriptions, pricing), identify and resolve order discrepancies, and research billing issues.
- Work Assignments : Use policies, data, and resources to complete tasks, collaborate with managers, co-workers, customers, and business partners, identify priorities and deadlines, communicate progress, and adapt to changes and feedback.
Live Our Values :
Embrace Change :
Deliver for the Customer :
Focus on Our Associates :
Physical Activities :
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.
Salary : $19
