Cloud Identity Engineer

Job#: 2070602

Job Description:

Support Escalation Engineer for Identity - Cloud

Client: Microsoft

Location: REMOTE

Contract: Can extend to 18 months

Must be flex w weekends as needed

TOP 3 MUST HAVES

• Azure, AWS, or CLOUD authentication (big plus but not required)
• Active directory on premise experience (actual HANDS ON USERS). Taking tier II or tier III issues as a support engineer
• Third Party single sign on experience

Solid Identity access management for cloud - Customer focused

On prem active directory knowledge. Able to ramp skills

Any cloud sync knowledge - Team work skills

Required Qualifications:

• Excellent problem-solving skills on some of the most technically complex and challenging problems that our Enterprise customers report.
• Focus for this role will be working with the Windows Azure Active Directory components.
• Strong knowledge of Microsoft Windows 2008, 2008 R2 and 2012 Server, Windows 8 and advanced knowledge on troubleshooting tools usage.
• Other specialty product knowledge may be required as well in Identity Authorization and Authentication. Excellent Communication Skills - spoken and written English (including technical writing) and excellent demonstrated customer service skills.
• Effective learning skills, Works well in a team environment, MCSE Certification on Windows 2008 or 2008 R2. Four or more years' experience in systems development, network operations, software support or I.T. consulting, Four or more years' industry experience with the following technologies:
• Azure Active Directory
• Identity Synchronization Technologies (Dirsync, AAD Connect, FIM...etc)
• Active Directory Federation Services (ADFS) - or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc)
• Identity and Access Management
• Office 365 Identity Management
• Cloud Domain Management
• Cloud User Management and configuration

Preferred Qualifications:

• B.S. degree in C.S. or E.E. or equivalent. MCSE I/MCSD/MCDBA is desirable.
• Additional Technology Certifications desirable - Cisco, Novell, UNIX, Compaq, Dell, etc...

Roles and Responsibilities:

• Represent Microsoft and communicate with Enterprise customers via telephone, written correspondence, or electronic service in regard to finding solutions for the most technically complex problems identified in Microsoft software products.
• Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product lines.
• Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
• Use trace analysis and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs.
• Responsible for managing a relationship with these customers including thoroughly documenting case work, driving the quickest resolution possible to the customer's issues.
• May be required to travel on-site to an Enterprise Customer via a ROSS request to work directly with the customer to speed problem resolution and drive favorable customer satisfaction.
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
• Collaborate with Tech Leads and other escalation resources when appropriate.
• May assist in reporting software bugs and customer suggestions.
• Periodically lead triage meetings to share knowledge with other engineers and develop customer solutions. Consistently shares best practices with team members. Act as technical resource for broad and complex issues, and may be assigned as the go-to technical person to moderately strategic accounts. Able to develop and deliver "in depth" technical training to other engineers. Write complex technical articles for knowledge base.
• Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.

Experience:

• Four or more years experience in systems development, network operations, software support or I.T. consulting.
• Four or more years industry experience with Microsoft products (preferred)
• Strong knowledge of Microsoft Windows 2000 and 2003 Server and Windows 2000 Professional and Windows XP. Specialty background may require in-depth product knowledge of SBS, SMS, MOM, Cluster, Live Communication Server, ISA Server and other products.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

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