What are the responsibilities and job description for the Collections Professional position at Apex Systems?
Job Title: Collections Professional
About the Role:
We are seeking a highly skilled and experienced Collections Professional to join our team at Apex Systems. As a Collections Professional, you will be responsible for communicating with customers via telephone to inform them of delinquency, determine the reason(s) for it, and obtain commitment to pay or negotiate payment arrangements.
Key Responsibilities:
- Update customers' accounts on a computer system
- Determine appropriate collection remedy in accordance with established guidelines
- Develop and work through repayment schedules with various alternatives
- Perform skip tracing and due diligence functions to ensure compliance with federal regulations
- Adhere to the Fair Debt Collection Practices Act and all bankruptcy laws, both state and federal
Requirements:
- High School diploma or equivalent and some experience in collections, customer service, preferably in banking or finance
- Basic knowledge of consumer and small business loans, credit cards, overdrafts, and collection processes
- Excellent customer service skills
- Solid verbal communication skills, effective telephone techniques, and the ability to be firm, direct, and concise while maintaining a professional manner
- Ability to effectively deal with borrowers, attorneys, and third parties while remaining professional at all times
- Solid follow-up and negotiation skills
- Ability to work independently, prioritize, and organize work
