What are the responsibilities and job description for the Collections Professional position at NRG?

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Who We're Looking For :

Collections Specialists utilize strong communication and negotiation skills to resolve delinquent customer balances. They represent the company with a high standard of professionalismtopositively impact the Customer Experience.We are looking for individuals that are able to use conflict management and problem-solving skills to find a solution that benefits our customers and our company.

Position Details :

Training : Paid, Mandatory, Full-Time (4 weeks, Monday - Friday 8 : 00 AM - 4 : 30 PM)
Available Shift : (Full-Time) Mon - Fri 9 : 00 AM - 5 : 30 PM
StartingPay : Base pay=$15.75 / hr uncapped commission.(The average hourly rateofbase commission=$19.50)
We want you to grow with us! Potential to make up to $20.25 / hr within your first year.
Potential promotions and estimated compensation are dependent on performance and are not guaranteed.

Essential Functions / Responsibilities :

Process and update customer payment methods.

Reinstate customer accounts that have been disconnected due to non-payment.

Assist customers in finding unique solutions, bringing the customer to 100% satisfaction with the company, and resolving any outstanding balance.

Build and maintain a positive customer relationship in every interaction - manage all customer issues and escalations within the outlined scope.

Engage with fellow employees to successfully identify problem areas and resolve urgent needs.

What will make you successful :

Conflict Management skills and composure

Quickly identify a customer's needs and provide creative solutions to new problems

World-class customer service and interpersonal skills

Work in a fast-paced and goal-oriented environment

Ability to work with multiple software applications and screens simultaneously

Basic understanding and ability to process simple math daily

Strong organizational, problem-solving, and troubleshooting skills with attention to detail

Self-motivated while also able to perform in a team environment

Computer Savvy (Ex. 40 WPM, ability to navigate different / new software).

Minimum Requirements :

Must be able to reliably commute daily to our Lindon, UT office

Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)

Must be 18 years or older

Learn about the Vivint Culture and why it's a great place to grow your career!

Here are some highlighted perks you should ask us about :

Daily lunch and drinks on site

Paid holidays and flexible paid time away

Employee / Friends / Family Discounts

Onsite health clinic, gym, gaming tables

Medical / dental / vision / life coverage & 24 / 7 Medical Hotline

401(k) Employer Match

Employee Resource Groups

If you are a current employee, please notify your manager that you are applying prior to applying.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Protected Veteran Status / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster(The poster can be found athttp : / / www.eeoc.gov / employers / upload / poster_screen_reader_optimized.pdf)

Official description on file with Talent.

PDN-9e28e6a9-5c5a-4799-b4b5-6413a08350f5

Salary : $16 - $20

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