What are the responsibilities and job description for the Collections Specialist position at enviroserve?
EnviroServe is looking for a motivated and organized Collections Specialist to join our team. The ideal candidate will possess experience in collections, customer service, and excellent communication skills.
Job Responsibilities:
Contact clients via phone, emails, and designated customer portals to secure payment on overdue accounts
Collaborate with the processing team to resolve any billing errors
Process credit card payments in real-time or provide banking information
Maintain accurate records and documentation of collection efforts
Provide excellent customer service while resolving disputes and negotiating payment plans
Meet and exceed established collection targets
Adhere to company policies and regulations regarding debt collection
Ability to work in a fast-paced and sometimes high-pressure environment
Own any escalated accounts and manage any extensive reconciliations
Qualifications:
3-5 years of experience as a collection's representative or in a similar role
High School Diploma or GED
Knowledge of accounting principles
Strong communication and negotiation skills
Proficiency in Microsoft Excel
Excellent attention to detail and organizational skills
Ability to work independently and as part of a team
