What are the responsibilities and job description for the Collections Specialist position at Asbury?
About Asbury
Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Join a Winning Team at Larry H. Miller Automotive Group
If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for individuals who want to grow within the company.
Follow Larry H. Miller Dealerships on Facebook and LinkedIn to learn more about us and current open positions.
Benefits
We offer you and your family members a comprehensive benefits package including medical, vision, prescription drugs, dental, life and disability insurance, and a 401(k)-retirement plan.
Collector I – Business to Business AR Customer Service
Goals:
All Asbury DSS Accounting positions provide excellent guest-centric service to our customers while ensuring timely and accurate recording of transactions.
Overview:
Asbury Commercial Parts and Service Accounts are business accounts that require follow up and research.
Generally, they require attention to individual invoices, pending credits, and research for payments.
Many use 3rd party payment systems that we must navigate through for payment to be successful.
Our locations take orders, deliver goods, and the invoices gets passed to the AR department for processing.
Some invoices route through the varying systems and are paid timely, however, some invoices error out in the routing and then require resolution from the AR collector.
Resolution can come through many methods:
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Join a Winning Team at Larry H. Miller Automotive Group
If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for individuals who want to grow within the company.
Follow Larry H. Miller Dealerships on Facebook and LinkedIn to learn more about us and current open positions.
Benefits
We offer you and your family members a comprehensive benefits package including medical, vision, prescription drugs, dental, life and disability insurance, and a 401(k)-retirement plan.
- Health Care
- Paid Time off
- Paid Holidays
- 401(k) Plan
- Dental Care
- Disability Insurance
- Life Insurance
- Flexible Spending Account
- Employee Assistance Program
- Employee Discounts
- Wellness Program
Collector I – Business to Business AR Customer Service
Goals:
All Asbury DSS Accounting positions provide excellent guest-centric service to our customers while ensuring timely and accurate recording of transactions.
Overview:
Asbury Commercial Parts and Service Accounts are business accounts that require follow up and research.
Generally, they require attention to individual invoices, pending credits, and research for payments.
Many use 3rd party payment systems that we must navigate through for payment to be successful.
Our locations take orders, deliver goods, and the invoices gets passed to the AR department for processing.
Some invoices route through the varying systems and are paid timely, however, some invoices error out in the routing and then require resolution from the AR collector.
Resolution can come through many methods:
- Technical correction, i.e., repair order reference error, PO error.
- Rebill from location
- Return to be processed
- Collection efforts
- Work daily aging schedules to address all items over 45 days
- Process customer payments incoming from phone calls, emails, group systems.
- Provide requested documents, statements, payment advices, upon request
- Assist customers with billing inquiries and account reconciliation
- Assist customers with parts or service disputes, serve as contact between fixed operations personnel and customers to resolve issues
- Forward requests for account information changes to credit desk
- Compile and share various reports regarding customer contact, experience, follow ups
- Attend team meetings, provide feedback and engage with management on continuous improvement initiatives
- High School diploma
- Prior business to business customer service collections
- Working knowledge of Microsoft Office Suite – Outlook/Excel/Word
- Working knowledge of mid-large volume Software systems for customer data retrieval
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
