Collections Specialist

Company Overview

At Jensen Hughes, we lead with our Purpose Principles and value our people. Across our global partnership of experts, clients, and communities, we are recognized worldwide for our leadership in fire protection engineering, a legacy of responsibility we have advanced with pride since 1939. Today, our expertise extends broadly across closely related risk management fields — from accessibility consulting, risk and hazard analysis, process safety and forensic investigations to security risk consulting, emergency management and digital innovation. As we champion best practices, set industry standards and support communities with innovative solutions, we are making the world a better place.

We believe that creating and sustaining a culture of trust, integrity and professional growth fundamentally includes a sustained commitment to Diversity, Equity, and Inclusion.

At Jensen Hughes, diversity is ingrained in our culture -- we accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, or socioeconomic background. Our differences and uniqueness are celebrated and reflected in our wide range of Global Employee Networks.

Job Overview

Jensen Hughes is seeking an experienced and proactive Collections Specialist to be a vital part of our Project Finance Department. This role is ideal for a driven, career-oriented professional who can effectively manage deadlines, continuously seek process improvements, and work efficiently in a dynamic environment. The Collections Specialist will focus on reducing Days Sales Outstanding (DSO) for a designated region and collaborate closely with Clients, Project Managers, and Project Financial Accountants to resolve outstanding accounts receivable (AR) issues. This role offers flexibility, with remote options available across the United States.

Responsibilities

• Reduce aged accounts receivables and lower DSO within an assigned portfolio.
• Execute daily business-to-business collection outreach efforts.
• Engage with clients across various U.S. industries to secure payments.
• Maintain detailed records of outreach actions, outcomes, and follow-up steps.
• Collaborate with the billing team and Financial Analysts to resolve issues and expedite payments.
• Escalate collections issues to leadership when necessary.
• Identify, document, and implement best practices and process improvements.
  
  

Requirements and Qualifications

• 3-5 years of relevant experience in billing, collections, or related fields.
• Background in project or service-based firms (preferred).
• Familiarity with large ERP or accounting software (preferred).
• Strong ability to multitask, handle pressure, and thrive in a fast-paced environment.
• Excellent attention to detail and focus on transactional accuracy.
• Strong sense of urgency with the ability to prioritize competing deadlines independently.
• Self-motivated and capable of working both independently and as part of a team.
• Proficiency in MS Office, with advanced skills in Excel.
  
  

Jensen Hughes is an Equal Opportunity Employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

The security of your personal data is important to us. Jensen Hughes has implemented reasonable physical, technical, and administrative security standards to protect personal data from loss, misuse, alteration, or destruction. We protect your personal data against unauthorized access, use, or disclosure, using security technologies and procedures, such as encryption and limited access. Only authorized individuals may access your personal data for the purpose for which it was collected, and these individuals receive training about the importance of protecting personal data. Jensen Hughes is committed to compliance with all relevant data privacy laws in all areas where we do business, including, but not limited to, the GDPR and the CCPA. Additionally, our service providers are contractually bound to maintain the confidentiality of personal data and may not use the information for any unauthorized purpose.

• Policy on use of 3rd party recruiting agency for direct placements
  
  

Jensen Hughes will occasionally augment a recruiting search through agencies for certain positions when business conditions warrant. Jensen Hughes will not accept resumes, inquiries or proposals from recruiting agencies as an acceptable method to consider a candidate. 3rd party recruiting agencies must sign a standard Jensen Hughes agreement after being evaluated and accepted by a Human Resources or Talent Acquisition manager, or member of the talent acquisition team. Hiring managers and employees of Jensen Hughes are not authorized to accept resumes, engage in fee-based searches through recruiting firms or sign a search agreement. Please note this policy does not apply to "staffing firms" or firms that are involved with hiring temporary staff. Any recruiting agency interested in being considered may contact our recruiting team at jensenhughesrecruiting.com.