What are the responsibilities and job description for the Collections Specialist position at Apex Systems?
Collections Specialist
Hybrid role located in the Midvale, UT area.
Job Description:
- Dials customers via telephone to inform them of delinquency, determine the reason(s) for it, and obtain a commitment to pay. Negotiates payment in full or payment arrangements.
- Updates customers' accounts on a computer system.
- Adheres to established guidelines when determining an appropriate collection remedy.
- Develops and works through repayment schedules with various alternatives, explaining consequences of delinquency to the customer to obtain payments.
- Performs skip tracing and due diligence functions to ensure compliance with all federal regulations.
- Complies with the Fair Debt Collection Practices Act as well as all bankruptcy laws, state and federal.
Requirements:
- High School diploma or equivalent and some experience in collections, customer service, preferably in banking or finance, or other directly related fields.
- Basic knowledge of consumer and small business loans, credit cards, overdrafts, and collection processes.
- Excellent customer service skills.
- Solid verbal communication skills, effective telephone techniques, and the ability to be firm, direct, and concise while maintaining a professional manner at all times.
- Able to effectively deal with borrowers, attorneys, and third parties while remaining professional at all times to cure a past-due account.
- Solid follow-up and negotiation skills.
- Able to work independently, prioritize, and organize work.
Preferred Qualifications:
- Basic knowledge of regulatory requirements.
- Solid math, reading, and writing competencies, reasoning, and PC skills (i.e., Excel, Word, etc.).
