What are the responsibilities and job description for the Collections Specialist position at Apex Systems?
Collections Specialist
Hybrid out of Midvale, UT
Pay $18-$20 / hr.
Job Description :
Contracts customers via telephone to inform them of delinquency, to determine reason(s) for it, and to obtain commitment to pay, negotiate payment in full or payment arrangements
Updates customers' accounts on a computer system
Adheres to established guidelines when determining appropriate collection remedy
Develops and works through repayment schedules with various alternatives, in addition to explaining consequences of delinquency to customer in the attempt of obtaining payments
Perform skip tracing and due diligence functions to ensure compliance of all federal regulations
Adheres to the Fair Debt Collection Practices Act as well as all bankruptcy laws, both state and federal
Must Haves :
High School diploma or equivalent and some experience in collections, customer service, preferably in banking or finance or other directly years related experience
Basic knowledge of consumer and small business loans, credit cards, overdrafts and collection processes
Must have excellent customer service skills
Solid verbal communication skills, effective telephone techniques and the ability to be firm, direct, and concise, while maintaining a professional manner at all times
Ability and skills to effectively deal with borrowers, attorneys, and third parties while remaining professional at all times to cure a past due account
Solid follow-up and negotiation skills
Ability to work independently, prioritize and organize work
Nice to Haves :
Basic knowledge of regulatory requirements.
Solid math, reading and writing competencies, reasoning and PC skills (i.e. excel, word, etc).
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