What are the responsibilities and job description for the Collections Specialist position at The Fundworks LLC?
Company Overview
The Fundworks, LLC is a provider of alternative financing to small businesses and merchants, focusing on both healthy and challenged companies. We ourselves are a team of entrepreneurs who have spent our careers growing small entrepreneur and family-owned companies. We are looking for the right individual to join our team, who is ready to learn and use their skills and experience to add value to our ever-growing company.
Job Summary
The Fundworks is looking to hire an enthusiastic Collections Specialist to recover late payments on our accounts. You will review customer’s accounts in our database and interview them to establish their financial resources. Based on this you will establish their ability to pay debts, you will ask customers probing questions over the phone to better understand payment objections and use your ability to multitask by typing notes simultaneously.
To ensure success you need to be up to date with all laws, regulations, policies and procedures pertaining to the collections industry, and approach customers with tact. Top candidates will be articulate and have strong critical-thinking and listening skills.
Responsibilities & Duties:
- Keep track of assigned accounts to identify outstanding debts
- Investigate and resolve discrepancies
- Contact customers to resolve missed payments
- Plan course of action to recover outstanding payments
- Confirming customer’s information and payment agreements.
- Informing management regarding effectiveness of strategies for various accounts.
- Using various skip tracing methods to locate customers.
- Interviewing customers telephonically to establish their ability to pay debt.
- Overcoming stall tactics and objections and suggesting sources of money for debt payments.
- Encouraging customers to utilize payment options offered to them.
- Ensuring ACH requests are processed correctly.
- Negotiating settlements if applicable.
- Alert management of customers unwilling or unable to pay when necessary
- Comply with requirements when legal action is unavoidable
- Handle questions or complaints
- Create trust relationships with customers when possible to avoid future issues
- Update account status and database regularly, make detailed notes
- Complying with applicable laws, regulations, policies and procedures.
Collector Requirements:
- High School Diploma, GED, or suitable equivalent.
- Previous work experience in customer service, sales, collections or related field.
- Ability to be polite and compassionate without lacking confidence
- Excellent knowledge of collection processes.
- Excellent verbal communication, negotiation and people skills.
- Outstanding phone etiquette.
- Proficient computer skills.
- Proficient mathematical skills.
- Resilient with impolite customers.
- Proven experience as debt collector
- Experience in working with targets and tight deadlines
- Knowledge of relevant legal requirements
- Working knowledge of MS Office and databases
- Excellent communication and people skills
Compensation
- 20-24/hr
Benefits and Perks
- Competitive medical, dental, vision and basic life insurance, 401K, performance bonus, paid time off, sick days and paid holidays
- Remote position/ telework
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NOTICE FOR CALIFORNIA RESIDENTS
Effective January 1, 2020, pursuant to the California Consumer Privacy Act of 2018 (as amended, the “CCPA”), if you are a California resident, you may have certain additional rights. Please visit https://www.thefundworks.com/privacy-ca for a description of those rights and how California residents may exercise them.
