Collections Specialist

Collections Specialist
Salt Lake City, UT
Contract: $17.50-$20 per hour

Our client is in search of a collections specialist to join their team on a contract for the rest of the year and potentially longer.

Job Duties

• Contacts customers via telephone to inform them of delinquency, to determine reason(s) for it, and to obtain commitment to pay, negotiate payment in full or payment arrangements.
• Updates customers' accounts on a computer system.
• Adheres to established guidelines when determining appropriate collection remedy.
• Develops and works through repayment schedules with various alternatives, in addition to explaining consequences of delinquency, to customer in the attempt of obtaining payments.
• Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations.
• Adheres to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal.
• May also be considered a field collection job.
• Other duties as assigned.
• Schedule will be either Monday to Friday or Tuesday to Saturday 9:30-6:00 pm

• Requires High School diploma or equivalent and some experience in collections, customer service, preferably in banking or finance or other directly years related experience.
• Basic knowledge of consumer and small business loans, credit cards, overdrafts and collection processes.
• Must have excellent customer service skills.
• Solid verbal communication skills, effective telephone techniques and the ability to be firm, direct, and concise, while maintaining a professional manner at all times.
• Ability and skills to effectively deal with borrowers, attorneys, and third parties while remaining professional at all times to cure a past due account.
• Solid follow-up and negotiation skills.
• Ability to work independently, prioritize and organize work.
• Basic knowledge of regulatory requirements.
• Solid math, reading and writing competencies, reasoning and PC skills (i.e. excel, word, etc).

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