Collections Specialist

About

This is a remote role within the United States. However, if you live within a 50-mile radius of the office, you'll be expected to come in two days per month.

NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people . Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.

NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

We’re looking for a Collections Specialist! This position is for someone who is interested in being a strong individual contributor on a highly entrepreneurial team. The candidate should have a strong focus on accuracy, timeliness, customer service, and the ability to work in a fast-paced, ever-changing environment. We are looking for a thoughtful and inquisitive individual who can add value to the team.

What You Will Do

• Research past due invoices, ensure accurate and timely collection correspondence.
• Maintain an individual collection portfolio. Perform research and reconciliation for open balances.
• Respond to customer support cases/tickets and inquiries related to accounts receivable issues.
• Knowledge of a standard "order to cash process".
• Understanding how to apply “root cause" analysis to problem solving.
• Use deductive reasoning and critical thinking to decide on collection strategies.
• Regularly communicate with Billing, Sales, Renewals, and other internal departments; ability to explain and escalate issues and problems clearly and concisely.
• Participate in payment arrangements, bad debt and credit hold recommendations.
• Due diligence in sorting out any double-billed accounts or missed accounts that should have been canceled previously.
  
  

Who You Are

• Seasoned Collector with a minimum of 3-5 years’ experience in B2B collections. Experienced in state and government collections, with a strong understanding of purchase orders and contracts.
• Experienced in analyzing aging report data to identify the root cause of late or short payments.
• Proficiency in excel, will have Salesforce and NetSuite experience. (Preferred.)
• Will be able to apply customer payments and credits to accounts (when applicable).
• Strong organizational, planning, multitasking, prioritization, and time management abilities. Self-directed worker.
• Ability to sort large data sets.
• Ability to work independently as part of a larger team.
• Detailed oriented with a commitment to accuracy and quality.
• Problem resolution experience and skills.
• Learns quickly and has strong problem-solving and critical thinking skills.
• Communicates effectively and has strong written and verbal communication skills.
• Collaborates with coworkers and has strong interpersonal skills.
• Proficiency in Excel- Pivot Table & VLOOKUP (Must have)
• Salesforce and NetSuite experience (Nice to have)
  
  

What NEOGOV Offers

• Competitive Wages
• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
• Generous PTO to support work-life balance
• 401K Matching
• 12-week Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Inclusive and diverse work environment
  
  

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.