What are the responsibilities and job description for the Help Desk - Franklin position at Apex Systems?
Job# : 2062442
Job Description :
Our great client in Franklin, WI has immediate opening for a IT Helpdesk Support Analyst. If you are interested please apply with resume to
Description : IMPORTANT TO KNOW :
a. Local candidates will report onsite to our Franklin campus
b. Interviews for this position will be held remotely utilizing Zoom
c. Hybrid work from home opportunities for local candidates available after training is completed (3 days a week onsite)
2. Laptop and Equipment is provided to all candidates for this position. Other equipment outside of what we supply will be at the candidate’s cost.
Summary of Position :
Technicians in this role provide technical support in a contact center. The role will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support is performed over the phone and with remote access software. Support will include Windows 10, Office 365, laptops, desktops, printers, mobile devices, and numerous in-house, commercial, and mobile applications.
Candidates will take an average of 25 calls per day as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff. To ensure your success and the success of the team, you will be measured on Key Performance Indicators. These include adhering to your schedule (especially attendance), first contact resolution, quality, and customer service. During the assigned shifts, candidates should expect nearly 100% of their day to be on the phone.
Training :
- Initial training period of 5-7 weeks is required with hours 8 : 00 AM - 4 : 30 PM, Monday thru Friday
- Permanent shifts will begin upon completion of Training
- Shifts will be assigned based on the requirements of the Job Posting
Details of Position :
1st shift
2nd shift
3rd shift
Weekends
Requirements :
Interview Process :
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
