What are the responsibilities and job description for the Help Desk position at ProTalent Finders LLC?
Are you tech-savvy, eager to learn, and ready to kickstart your IT career? Were looking for a Help Desk Technician to join our team in the Milwaukee, WI area ! This role is hybrid / remote after training , offering a great balance of flexibility and hands-on experience.
What Youll Do :
- Provide first-line IT support to end users, troubleshooting hardware, software, and network issues.
- Respond to and resolve tickets efficiently using ServiceNow or other ticketing systems.
- Manage user accounts, permissions, and access control through Active Directory .
- Assist with system setups, password resets, and software installations.
- Document technical issues, solutions, and processes for future reference.
- Work collaboratively with IT teams to escalate and resolve complex problems.
What Were Looking For :
1 year of IT support experience or relevant tech training / certification.
Familiarity with ServiceNow or Active Directory (preferred but not required).
Strong troubleshooting skills and a customer-first attitude .
Ability to work independently and in a team to resolve technical issues.
Strong communication skills to assist non-technical users.
Perks & Benefits :
Hybrid / Remote work after training!
Opportunity to grow within a supportive IT team.
Hands-on experience with industry-standard tools.
If you're ready to build your IT career in a dynamic, hybrid-friendly environment, apply today!
