What are the responsibilities and job description for the Implementation Project Manager position at Apex Systems?
Apex Systems has an opening for an Implementation Project Manager for Voice, Data, and Managed Cloud Services teams. This position will specialize in overseeing the implementation of complex customer orders while driving continuous process improvements. This role is integral to ensuring that Voice, Data, and Managed Cloud Services orders are delivered efficiently, accurately, and on time to the customer
This is an on-site position sitting in either Ridgeland, MS; Birmingham, AL; or Mobile, AL.
Duration : 6 month contract to hire.
Location : on-site position sitting in either Ridgeland, MS; Birmingham, AL; or Mobile, AL
Benefits during contract : Yes- Health / Medical, Dental, vision, 401k, and more.
Responsibilities :
- Apply Kaizen principles to identify inefficiencies and drive process improvements for complex Voice. Data. and Managed Cloud Services orders.
- Eliminate unnecessary steps, simplify workflows, and leverage automation to optimize order implementation timelines.
- Analyze data from past implementations to identify bottlenecks and implement solutions to improve future outcomes.
- Partner with cross-functional teams to streamline coordination and ensure consistency across the implementation lifecycle.
- Oversee the end-to-end implementation process for complex Voice, Data, and Managed Cloud Services orders, ensuring all customer requirements are met.
- Act as the primary liaison between customers, Sales, Engineering, and Service Delivery teams to align expectations and timelines.
- Maintain and update Salesforce records with all sales and implementation data, ensuring accuracy and transparency.
- Coordinate resources for services such as cloud infrastructure, VoIP, networking, and other Managed Services.
- Provide regular updates to customers on order progress and proactively address issues to ensure seamless implementations.
- Facilitate meetings and calls with customers and internal teams to discuss complex requirements and progress updates.
- Take full ownership of customer satisfaction by anticipating needs and exceeding expectations.
- Collaborate with Sales and Solutions Engineering teams to design optimal solutions for complex Managed & Cloud Services customers.
- Develop and maintain technical documentation, including network diagrams, multi-location connections, and process designs.
- Ensure technical alignment with customer goals and internal service standards.
- Manage multiple projects simultaneously, ensuring that timelines and deliverables are met for all Managed & Cloud Services orders.
- Notify appropriate management of potential delays or risks to ensure timely resolution.
- Drive accountability across teams to ensure commitments are upheld.
Qualifications :
