Information Technology Desktop Support

Job Title: IT Desktop Support

Location: Pompano Beach, FL

Job Summary: Our client is seeking an IT Support Specialist with a confident, positive attitude to deliver exceptional customer experiences. The ideal candidate will be invigorated by constant personal interaction and demonstrate high energy in a fast-paced environment. This role requires a deep understanding of diagnosing, troubleshooting, and replacing PC/laptop hardware components, as well as troubleshooting PC software issues. The candidate must also have experience or a strong understanding of enterprise technologies and the ability to work with strong personalities.

What You'll Do: In order to deliver our exceptional services, we need a team of dedicated, enthusiastic, hard-working, and customer service-oriented technicians! That’s where you come in! You will be expected to deliver exceptional customer service as the face of the company. You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.

• Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems – you make it happen.
• Be helpful and understanding - provide the support you would want!
• Customize the customer experience for every individual – all communication, instructions, and product knowledge to the level of the individual.
• Determine the most cost-effective repair to minimize customer downtime.
• Be proactive! Prepare reports for analysis of product failure trends and service issues.
• In short, you service our customers with whatever technical issues they may have in the most pleasant way possible!

Who You'll Work With: As a Desktop Technician, you’ll play a crucial role in supporting our customers and proactively identifying their needs. You’ll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You’ll be the face of our operation and the go-to for what makes our company run – our customers.

Who You Are:

• Experienced: 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience. A Certification – or able to obtain within first 6 weeks of employment. Solid experience and understanding of IT services and products. Enthusiastic about technology and willing to learn and stay on the cutting edge.
• Personable: Relatable and responsible when interacting with ALL customers. When the customer has a problem – are they going to dread your visit? If yes, you’re not picking up what we’re putting down. Consultative approach to solving issues – Help us, help them!
• Reliable: Able to transform technical IT solutions lingo into terms everyone understands. Impeccable follow-through to customer satisfaction. Will attempt to connect to anyone you meet, no matter how difficult.
• Go-Getter: Insatiable desire for knowledge, independence, and success – strive for more than the status quo. Not intimidated by problems you’ve never seen before – confidence is key! Hungry to work hard and hungry to grow your career!

Key Responsibilities:

• Diagnose, troubleshoot, and replace internal PC/laptop hardware components (motherboard, hard drives, RAM, CPU).
• Troubleshoot PC software issues (Windows blue-screen, Outlook, network printers).
• Support enterprise technologies (Office 365, Windows 10 Professional, imaging, ticketing systems).
• Provide support for applications related to engineering, manufacturing, and logistics (preferred).
• Work with strong personalities, be coachable, and respond well to feedback from leadership.
• Provide server and network support within an enterprise environment (Smart hands/feet support).
• Work independently and be dependable for attendance and availability to work scheduled hours.
• Proactively complete tasks with limited site IT leadership.

Required Skills:

1. Confident, positive attitude with high energy for delivering great customer experiences.
2. Deep understanding of diagnosing, troubleshooting, and replacing PC/laptop hardware components.
3. Strong understanding of enterprise technologies (Office 365, Windows 10 Professional, imaging, ticketing systems).
4. Excellent soft skills, ability to work with strong personalities, coachable, and a team player.
5. Understanding or experience in server and network support within an enterprise.
6. Dependability for independent work and availability to work scheduled hours.