What are the responsibilities and job description for the Desktop Support position at VDart?
Role : Desktop Support
Location : Tampa, FL
Mode : Contract (6 Months)
Primary Responsibilities & Competencies
- Provide customer service support to both internal users, external customers, and vendors.
- Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
- Maintains detailed and accurate records in workload management, asset management, and administrative applications.
- Provides tier I and II support in all areas of the organizational service portfolio.
- Provides excellent customer service to all levels of employees including customers, peers, and leadership.
- Accurately follows documentation and checklists to ensure efficiency and consistency.
- Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
- Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.
- Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
- Self-directed once assigned work and functions with considerable independence.
- Shows an interest in learning more advanced aspects of the functional skills.
- Actively maintains a level of self-study related to technology and customer service.
- Able to communicate with the customer in non-technical terms so the users can understand.
Qualifications
