What are the responsibilities and job description for the Desktop Support Technician position at Stand 8?
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.
We are seeking a skilled and customer-oriented Desktop Support Technician to join our enterprise organization. In this role, you will provide level 1 and 2 onsite, in-person, and remote support to a large and diverse user base. With a focus on Mac and Windows platforms, your expertise will help ensure the smooth operation of end-user systems, including desktops, laptops, and specialized applications. Your ability to troubleshoot, provide excellent customer service, and collaborate with IT teams will be essential for success in this role.
Responsibilities
Provide operational support to end-users through remote, phone, and in-person assistance.
Diagnose and resolve hardware, software, and network connectivity issues on both Mac and Windows devices.
Utilize tools such as Jamf for Mac management and ServiceNow for ticketing and tracking resolutions.
Perform installations, configurations, and maintenance for desktops, laptops, printers, and peripherals.
Manage user accounts and permissions using Active Directory and O365.
Assist with device imaging, setup, and deployment following company standards.
Provide training and support for commonly used applications and software tools.
Document troubleshooting steps and resolutions in the ServiceNow system.
Collaborate with IT teams and vendors to ensure seamless integration of systems and applications.
Stay up-to-date with industry trends and best practices in desktop support. Requirements
Proven experience as a Desktop Support Technician in an enterprise environment.
Proficiency in Windows 10 and macOS platforms.
Hands-on experience with Jamf for Mac device management.
Familiarity with ServiceNow or other enterprise ticketing systems.
Knowledge of Active Directory, O365, and networking principles.
Strong troubleshooting skills for hardware, software, and network issues.
Excellent communication, customer service, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Flexibility to provide occasional after-hours support. Additional Details
The base range for this contract position is $20 - $25 / per hour, depending on experience.
Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.
Benefits
Medical coverage and Health Savings Account (HSA) through Anthem
Dental / Vision / Various Ancillary coverages through Unum
401(k) retirement savings plan
Company-paid Employee Assistance Program (EAP)
Discount programs through ADP WorkforceNow
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together
Salary : $20 - $25
