What are the responsibilities and job description for the Mobility/Desktop Support Technician position at Apex Systems?
Job Details
Job#: 2065469
Job Description:
Position: Mobility/Desktop Support Technician
Location: Pentagon
Duration: 6 month contract
Clearance: Ability to obtain and hold a DoD Secret Clearance
Description:
As a Intune Mobile Device Management (MDM) Mobility/Desktop support tech, you primarily will assist with transition of mobility users from Blackberry Unified Endpoint Management (BUEM) to MS Intune. In addition, you will provide level 1 & 2 break/fix support, with a focus on mobile device management (MDM) of apple products. You will work directly with multiple work centers in collaborative manner to make certain resources are available to support deployment of mobile devices.
Responsibilities
Support and maintain mobility devices and troubleshooting; walk users through the device set up/activations in Intune and Apple Business Manager
Technicians are required to be able to work at the Pentagon, Joint Base Anacostia-Bolling and Joint Base Andrews Provide user-level technical support and troubleshooting of mobile devices, including iPhones, iPads, and mobile hot spots
You will provision and personalize devices and enable Department of Air Force (DAF) personnel to use DoD PKI credentials on mobile devices
Develop, organize, and maintain operational procedures and documentation both technical and non-technical; produce or obtain reports on usage and inventory of wireless devices
Review and consult on existing Intune deployments for best practice deployment standards, consolidation of profiles etc.
Function as a technical liaison and advisor for personnel in mobile device management.
Formulate and maintain knowledge articles for mobile environment.
Provide data entry supporting mobile devices, handle the shipping and receiving of mobile device; wipe and update mobile device; handle wireless carrier engagement and access issue.
Requirements:
Certifications: Active Security
Additional Skills & Preferred Qualifications
Experience using the DISA Purebred Key Management Portal.
Experience working in either mobility or desktop support in a virtual environment.
Experience working with ITIL systems such as BMC Remedy or ServiceNow.
Experience enrolling MS Intune in mobile devices.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Job Description:
Position: Mobility/Desktop Support Technician
Location: Pentagon
Duration: 6 month contract
Clearance: Ability to obtain and hold a DoD Secret Clearance
Description:
As a Intune Mobile Device Management (MDM) Mobility/Desktop support tech, you primarily will assist with transition of mobility users from Blackberry Unified Endpoint Management (BUEM) to MS Intune. In addition, you will provide level 1 & 2 break/fix support, with a focus on mobile device management (MDM) of apple products. You will work directly with multiple work centers in collaborative manner to make certain resources are available to support deployment of mobile devices.
Responsibilities
Support and maintain mobility devices and troubleshooting; walk users through the device set up/activations in Intune and Apple Business Manager
Technicians are required to be able to work at the Pentagon, Joint Base Anacostia-Bolling and Joint Base Andrews Provide user-level technical support and troubleshooting of mobile devices, including iPhones, iPads, and mobile hot spots
You will provision and personalize devices and enable Department of Air Force (DAF) personnel to use DoD PKI credentials on mobile devices
Develop, organize, and maintain operational procedures and documentation both technical and non-technical; produce or obtain reports on usage and inventory of wireless devices
Review and consult on existing Intune deployments for best practice deployment standards, consolidation of profiles etc.
Function as a technical liaison and advisor for personnel in mobile device management.
Formulate and maintain knowledge articles for mobile environment.
Provide data entry supporting mobile devices, handle the shipping and receiving of mobile device; wipe and update mobile device; handle wireless carrier engagement and access issue.
Requirements:
Certifications: Active Security
Additional Skills & Preferred Qualifications
Experience using the DISA Purebred Key Management Portal.
Experience working in either mobility or desktop support in a virtual environment.
Experience working with ITIL systems such as BMC Remedy or ServiceNow.
Experience enrolling MS Intune in mobile devices.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
