What are the responsibilities and job description for the OCM Product Manager position at Apex Systems?
Hybrid On-Site Dearborn, MI
12 Month Contract
PR - 70 - 90 / hr
Position Description : Primary Responsibilities
- Develop and support OCM and communication strategies for ServiceNow platform users.
- Identify and engage stakeholders and conduct needs assessments.
- Identify changes to address through training and communications.
- Manage changes to the platform, roles, responsibilities, processes, workflows, technology, tools, and organizational structure.
- Create a robust communication plan with clear objectives, audience, channels, cadence, feedback loop, and measures of effectiveness.
- Develop a comprehensive training plan with various methods (demos, videos, lunch & learn, Degreed), schedules, materials, and evaluations.
- Collaborate with teams and key stakeholders to understand key messages and create appropriate communications.
- Coordinate with Employee Communications for publication support.
- Develop a diverse range of communications, including emails, articles, infographics, video scripts, brochures, etc.
- Identify opportunities for new communication channels or methods.
- Stay updated on industry communication standards and trends to support program objectives.
Skills Required :
Education Required : Bachelors Degree
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
