What are the responsibilities and job description for the ServiceNow OCM Product Manager position at Megan Soft Inc?
We have a job opportunity of a Role ServiceNow OCM Product Manager with given job description on W2 .Please forward related profiles to praveen@megansoft.com or 1(248) 266-0910
Position Title: ServiceNow OCM Product Manager (W2 Position)
Location : Dearborn, MI (Hybrid)
Duration : 12 Months
Jd
Praveen
Megan Soft, Inc.
Direct No: 1(248) 266-0910
E Mail: praveen@megansoft.com
Position Title: ServiceNow OCM Product Manager (W2 Position)
Location : Dearborn, MI (Hybrid)
Duration : 12 Months
Jd
- Develop and support OCM and communication strategies for ServiceNow platform users.
- Identify and engage stakeholders and conduct needs assessments.
- Identify changes to address through training and communications.
- Manage changes to the platform, roles, responsibilities, processes, workflows, technology, tools, and organizational structure.
- Create a robust communication plan with clear objectives, audience, channels, cadence, feedback loop, and measures of effectiveness.
- Develop a comprehensive training plan with various methods (demos, videos, lunch & learn, Degreed), schedules, materials, and evaluations.
- ServiceNow ITSM platform
- Collaborate with teams and key stakeholders to understand key messages and create appropriate communications.
- Coordinate with Employee Communications for publication support.
- Develop a diverse range of communications, including emails, articles, infographics, video scripts, brochures, etc. Identify opportunities for new communication channels or methods.
- Stay updated on industry communication standards and trends to support program objectives.
Praveen
Megan Soft, Inc.
Direct No: 1(248) 266-0910
E Mail: praveen@megansoft.com
