What are the responsibilities and job description for the ServiceNow OCM Product Manager position at Apex Systems?
Job Details
Job#: 2064765
Job Description:
Hybrid On-Site Dearborn, MI
12 Month Contract
PR - 70 - 90 /hr
Position Description: Primary Responsibilities
Develop and support OCM and communication strategies for ServiceNow platform users.
Identify and engage stakeholders and conduct needs assessments.
Identify changes to address through training and communications.
Manage changes to the platform, roles, responsibilities, processes, workflows, technology, tools, and organizational structure.
Create a robust communication plan with clear objectives, audience, channels, cadence, feedback loop, and measures of effectiveness.
Develop a comprehensive training plan with various methods (demos, videos, lunch & learn, Degreed), schedules, materials, and evaluations.
Collaborate with teams and key stakeholders to understand key messages and create appropriate communications.
Coordinate with Employee Communications for publication support.
Develop a diverse range of communications, including emails, articles, infographics, video scripts, brochures, etc.
Identify opportunities for new communication channels or methods.
Stay updated on industry communication standards and trends to support program objectives.
Skills Required:
Self-starter, highly motivated, team player, and able to work independently with minimal guidance.
Ability to manage multiple projects simultaneously.
Ability to translate complex technical concepts into user-friendly messaging.
Strong interpersonal and communication skills, including verbal, written, and listening.
Strong facilitation, presentation, and collaboration skills.
Marketing and marketing communications expertise.
Proficiency in Microsoft Office Suite.
Effective time management and prioritization skills.
Project management skills.
Education Required: Bachelors Degree
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Job Description:
Hybrid On-Site Dearborn, MI
12 Month Contract
PR - 70 - 90 /hr
Position Description: Primary Responsibilities
Develop and support OCM and communication strategies for ServiceNow platform users.
Identify and engage stakeholders and conduct needs assessments.
Identify changes to address through training and communications.
Manage changes to the platform, roles, responsibilities, processes, workflows, technology, tools, and organizational structure.
Create a robust communication plan with clear objectives, audience, channels, cadence, feedback loop, and measures of effectiveness.
Develop a comprehensive training plan with various methods (demos, videos, lunch & learn, Degreed), schedules, materials, and evaluations.
Collaborate with teams and key stakeholders to understand key messages and create appropriate communications.
Coordinate with Employee Communications for publication support.
Develop a diverse range of communications, including emails, articles, infographics, video scripts, brochures, etc.
Identify opportunities for new communication channels or methods.
Stay updated on industry communication standards and trends to support program objectives.
Skills Required:
Self-starter, highly motivated, team player, and able to work independently with minimal guidance.
Ability to manage multiple projects simultaneously.
Ability to translate complex technical concepts into user-friendly messaging.
Strong interpersonal and communication skills, including verbal, written, and listening.
Strong facilitation, presentation, and collaboration skills.
Marketing and marketing communications expertise.
Proficiency in Microsoft Office Suite.
Effective time management and prioritization skills.
Project management skills.
Education Required: Bachelors Degree
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
