ServiceNow OCM & Communications Lead

Stefanini Group is Hiring !

For quick Apply, please reach out to Akash Kumar – Call: (248) 728-2603 / Email: Akash.Kumar@Stefanini.com

Job Title: ServiceNow OCM & Communications Lead (#320765)

Location: Dearborn, MI (Hybrid)

Direct Client: Ford Motor Company

Here’s a concise Skills/Tools list based on the job description:

• ServiceNow ITSM
• Organizational Change Management (OCM)
• Technical & Employee Communications
• Stakeholder Engagement
• Training Development & Delivery
• Project Management
• Microsoft Office Suite
• Marketing & Content Development
• Graphic Design (Preferred)
• Webex (Preferred)
• AP Style Knowledge (Preferred)

Responsibilities

• Develop and support OCM and communication strategies for ServiceNow platform users.
• Identify and engage stakeholders and conduct needs assessments.
• Identify changes to address through training and communications.
• Manage changes to the platform, roles, responsibilities, processes, workflows, technology, tools, and organizational structure.
• Create a robust communication plan with clear objectives, audience, channels, cadence, feedback loop, and measures of effectiveness.
• Develop a comprehensive training plan with various methods (demos, videos, lunch & learn, Degreed), schedules, materials, and evaluations.
• Collaborate with teams and key stakeholders to understand key messages and create appropriate communications.
• Coordinate with Employee Communications for publication support.
• Develop a diverse range of communications, including emails, articles, infographics, video scripts, brochures, etc.
• Identify opportunities for new communication channels or methods.
• Stay updated on industry communication standards and trends to support program objectives.

Experience Required

• Working with an IT organization, communicating technical instructions/information
• Self-starter, highly motivated, team player, and able to work independently with minimal guidance.
• Ability to manage multiple projects simultaneously.
• Ability to translate complex technical concepts into user-friendly messaging.
• Strong interpersonal and communication skills, including verbal, written, and listening.
• Strong facilitation, presentation, and collaboration skills.
• Marketing and marketing communications expertise.
• Proficiency in Microsoft Office Suite.
• Effective time management and prioritization skills.
• Project management skills.

Experience Preferred

• ServiceNow ITSM platform
• Graphic design skills.
• Experience working with large global organizations and all levels of the workforce.
• Webex app experience.
• Knowledge of AP Style.

Education Required

• Bachelors Degree