Sr. Desktop Support Engineer

If you are interested in applying to our Senior Desktop Support Engineer position, please send your resume to eschnell@apexsystems.comLocation : San Francisco, CA - 5 days / week onsiteDuration : 6 months, ideally would like to convert the resourceThe Client is seeking a hands-on, experienced, and highly self-sufficient Senior Desktop Support Engineer to join our IT Services team. This is an opportunity to contribute directly to cutting-edge scientific research by providing exceptional technical support to a diverse user base, including laboratory researchers, operations staff, senior leadership, and external collaborators from prestigious institutions.Your ImpactAs a Senior Desktop Engineer, you will : Provide Exceptional Support : Deliver white-glove service to VIPs and senior leadership, addressing a wide range of complex IT needs quickly and effectively through Slack, Zendesk, Jira service desk phone, or in person.Lead Deployments : Oversee the procurement, deployment, upgrade, and maintenance of hardware and software, ensuring seamless functionality across MacOS, iOS, and Windows platforms.Enhance AV Systems : Assist with the installation, troubleshooting, and maintenance of audio-visual systems in conference rooms, maintaining high-quality standards for AV control systems.Drive Projects : Collaborate on IT projects focused on automation, endpoint management, and process improvement, ensuring technology aligns with the needs of cutting-edge scientific research.Support Lab Systems : Partner with researchers to maintain specialized lab systems and equipment, troubleshooting unique technical challenges with precision.Maintain Security : Uphold IT security best practices, including endpoint management and compliance with institutional protocols.Key ResponsibilitiesConfigure, test, and deploy workplace technology using industry-standard tools.Perform preventive maintenance, troubleshoot technical issues, and support cloud-based productivity tools like Google Workspace, Slack, and Zoom.Diagnose and resolve complex IT issues across office and laboratory environments, escalating where appropriate.Maintain and improve conference room AV systems and ensure consistent user experiences.Assist in maintaining directory systems (Active Directory), SSO tools (Okta), and endpoint management systems (e.g., Kandji, Intune).Support networking infrastructure, including local and VPN connectivity.What You BringEssential QualificationsExperience : 5 years in IT support roles, including handling ITSM systems like Zendesk, Jira Service Desk, and providing VIP-level service to senior leadership.Technical Expertise : Proficiency in supporting MacOS, iOS, Windows endpoints, and AV systems in diverse environments.Lab Systems : Familiarity with laboratory IT environments and vendor-specific lab systems.Networking Knowledge : Solid understanding of networking principles, troubleshooting, and VPN configurations.Tools Mastery : Expertise in endpoint management platforms (e.g., Kandji, MS Intune), Google Workspace, and communications tools like Slack and Zoom.Security Awareness : Knowledge of IT security fundamentals, including MFA, endpoint protection, and phishing prevention.EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.#J-18808-Ljbffr