What are the responsibilities and job description for the Technical Analyst position at Apex Systems?
Job Details
Job#: 2066236
Job Description:
Position: Technical Analyst
Location: Charlotte, NC
Contract Length: 6 months
Top Requirements:
General IT knowledge (routers, networks, switches) Help desk tier 2 - do not want is ticket processing/working off script Written and verbal communication Organization
Plusses
Ticketing system experience (Cherwell)
Day to Day Responsibilities/project specifics: This role is within a Root Cause Analysis team at a large client. The team is engaged after an outage has been resolved to ensure preventative measures and responses to the outage were appropriate as well as to note procedural improvements that need to take place. The term outages is loose - the team is completing analysis on responses to system latencies, features that are not working, or fires in data centers, among other issue. So, once an outage has been reported by the SOC, the team waits 24h to engage the team that is responsible for the fix to self-document the problem and respond to a standardized set of questions related to the outage response and cause. To determine the fix agent, the team looks through Webex logs and calls to understand the nature of the issue (database, server or network) and gets a general understanding of the problem. So, the ideal candidate will understand technical jargon as related to global load balancer, pool issues, node issues, SPA issues, etc. The main goal of this role is to understand the fix to an outage and to ensure the team understands the root cause to decrease future risk. Once documentation is obtained, the information is categorized by type, cause and a few other variables and is reported for metric purposes. Ideal candidates will have a background in working outages, have a general understanding out IT (subnets, routers, switches), have excellent written and verbal communications and are highly organized. The team is comprised of 3 members with many outages being reported in any given day.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Job Description:
Position: Technical Analyst
Location: Charlotte, NC
Contract Length: 6 months
Top Requirements:
Plusses
Day to Day Responsibilities/project specifics: This role is within a Root Cause Analysis team at a large client. The team is engaged after an outage has been resolved to ensure preventative measures and responses to the outage were appropriate as well as to note procedural improvements that need to take place. The term outages is loose - the team is completing analysis on responses to system latencies, features that are not working, or fires in data centers, among other issue. So, once an outage has been reported by the SOC, the team waits 24h to engage the team that is responsible for the fix to self-document the problem and respond to a standardized set of questions related to the outage response and cause. To determine the fix agent, the team looks through Webex logs and calls to understand the nature of the issue (database, server or network) and gets a general understanding of the problem. So, the ideal candidate will understand technical jargon as related to global load balancer, pool issues, node issues, SPA issues, etc. The main goal of this role is to understand the fix to an outage and to ensure the team understands the root cause to decrease future risk. Once documentation is obtained, the information is categorized by type, cause and a few other variables and is reported for metric purposes. Ideal candidates will have a background in working outages, have a general understanding out IT (subnets, routers, switches), have excellent written and verbal communications and are highly organized. The team is comprised of 3 members with many outages being reported in any given day.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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