What are the responsibilities and job description for the Voice Technician - Placement position at Apex Systems?
Job# : 2055845
Job Description :
For immediate response, please send to : Updated WORD resume, desired hourly rate, and best time to speak!
Position : Voice Technician
Location : Joint Base Anacostia-Bolling
Duration : Long Term Contract
Clearance : DoD Secret Clearance (Obtain and Maintain)
Job Description :
- Act as a Teir-2 technician for customers seeking support for POTS, ISDN, T-1, and other copper pair related telecom technologies.
- Skilled in employing TDRs, Multimeters, and Butt Sets and amp and probe, to accurately diagnose and troubleshoot telephone outage, ensuring swift resolution and minimal downtime during system outages.
- Be Proficient in utilizing Remedy software as a technician to efficiently troubleshoot, diagnose, and resolves technical issues and outage tickets.
- Identify and address issues promptly, liaising with service groups to ensure proper escalation during outages or degraded system performance.
- Collaborate with partner vendors to facilitate moves, adds, changes, upgrades, and patch management of voice infrastructure.
- Coordinate with vendors to ensure timely resolution of network outages or periods of reduced performance.
- Contribute to the documentation of voice systems by providing clear written and verbal communication
Basic Qualifications
Preferred Qualifications
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
