Systems Engineer Windows

Job Description

***** WE ARE AN MSP, NOT A STAFFING FIRM. LOCAL CANDIDATES ONLY PLEASE *****

YOU:

• want to work in a fast-paced, MSP environment
• enjoy working with people
• figure out how to solve problems
• are not afraid to pick up the phone and call someone
• love technology
• might be a car enthusiast
  
  

WE:

• are not a staffing firm
• like coming to work every day
• love documentation
• work hard and play hard
• care about your intelligence and your values
  
  

***** PRIMARTY JOB FUNCTIONS *****

• Implementation and support services for Microsoft related technologies: Hyper-V, Windows Server, Exchange, Office 365, etc.
• Engineer and implement system solutions for customers using technologies that meet their needs.
• IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built primarily on the Microsoft Platform.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Remote access solution implementation and support: VPN and Terminal Services.
• System documentation and consulting services to include system reviews and recommendations.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
  
  

***** KNOWLEDGE, SKILLS, and ABILITIES REQUIRED *****

• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, etc…
• The following tools are used every day: Connectwise Manage, Connectwise Control, ScreenConnect, & IT Glue.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast moving environment.
  
  

EDUCATION AND WORK EXPERIENCE:

• BA/BS, preferably in computer science or a related field.
• MBA/MS preferred but not required.
• 5 years of IT or related experience.
• Our employees LOVE what they do.
• They are natural problem solvers.
• They are at the top of their game and proud of it.
• They learn new technologies on their own and love to share their opinions with teammates.
• They are self-starters and self-managers.
• When extra effort is needed, our employees don’t have to be asked.
  
  

BENEFITS:

• Competitive salary based on experience and qualifications
• Quarterly Performance Bonus Opportunity
• Comprehensive Benefits ( Medical, Dental, Vision, 401k, Profit Sharing, Paid Time Off, Paid Holidays)
• Full on the job training & support
• Fun working environment and culture
  
  

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
  
  

Schedule:

• 8 hour shift
• Monday to Friday
• On call
  
  

Work Location: Hybrid remote in Cornelius, NC 28031

Ability to Commute Required

Company Description

Apex Technology has been serving the Carolinas area since 1998, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses. It's always been our goal to provide enterprise-level IT practices and solutions to the small business sector, with small business prices. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.

We partner with many types of businesses in the area, and strive to eliminate IT issues before they cause expensive downtime, so you can continue to drive your business forward. Our dedicated staff loves seeing our clients succeed. Your success is our success, and as you grow, we grow.

Apex Technology has been serving the Carolinas area since 1998, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses. It's always been our goal to provide enterprise-level IT practices and solutions to the small business sector, with small business prices. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running. We partner with many types of businesses in the area, and strive to eliminate IT issues before they cause expensive downtime, so you can continue to drive your business forward. Our dedicated staff loves seeing our clients succeed. Your success is our success, and as you grow, we grow.