What are the responsibilities and job description for the Customer Service Representative (on-site) position at API Heat Transfer?
API Heat Transfer is looking for people who enjoy being part of transformation. We have a new mission, new leaders, and are accelerating our growth in the new year. If you enjoy engaging with customers, providing solutions, and initiating growth, we'd love to talk to you about our Customer Service Representative!
At API we take our culture transformation seriously! To help find the best fit for our positions and organization, we ask that you complete our 10 minute Culture Index Survey. Simply follow the link after submitting your application to help us use our interview time to dive deeper into your job behaviors and work history. https://go.cultureindex.com/s/7Y0awCvsZZ
What We Offer You:
- Opportunity to learn from and contribute to a premier, global company
- Be part of leading-edge technology for the heat transfer industry
- Ability to impact customers across multiple industries
- Full health & welfare benefits, 401(k), PTO, and developmental opportunities!
What You Will Do:
The Customer Service Representative provides the necessary customer service support to both customers and sales representatives for aftermarket sales. This includes but is not limited to quoting aftermarket spare parts and reviewing and entering aftermarket spare parts orders. This is a great opportunity to learn about and develop expertise in this product line by working directly with customers, products, and pricing. Key responsibilities will include:
- Handle General Phone & E-Mail Inquiries regarding orders from customers and sales representatives
- Quote Aftermarket Spare Parts (Gaskets, O-rings, Seals, Standard Bonnets, Zinc Anodes, Tube Plugs, Separators, Plate Packs, etc) including cross referencing current and old part numbers and obtaining quotes from Vendors
- Review and accurately enter Aftermarket Spare Parts Orders
- Assist with maintenance of Aftermarket Quote Log
- Review Spare Parts Orders for On Time Shipments & Gross Margins and report findings/issues
What You Bring:
- Associates degree or equivalent industry experience
- At least two years of customer service experience in a professional environment and/or manufacturing company preferred
- Experience in supporting internal and external customers
- Heat exchange or mechanical knowledge highly desired!
Pay Range: Min $21 per hour - Max $25 per hour.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact API Heat Transfer at (716) 684-6700 for assistance.
Salary : $21 - $25
