CASE MANAGER

Apicha Community Health Center’s mission is to provide affordable healthcare for underserved and vulnerable people living in the New York City boroughs and on the lower east side of Manhattan. The phrase “we care” embodies everything that Apicha does. Whether it’s our approach to otherized people, the LGBTQ community, individuals living with HIV / AIDs, or anyone else who walks through our doors, we show all of our patients the same amount of dignity and respect.“We care” is what we live and breathe; it’s an essential part of who we are as a health center. Our rapidly growing medical facilities are seeking to fill multiple positions with hard-working, professionally minded, and socially conscious individuals who believe in our core values and are passionate about helping others.Position Summary : We are seeking a highly motivated and experienced Case Manager for our Jackson Heights location . As a Case Manager, you will be responsible for conducting comprehensive assessments / reassessments for enrolled clients; developing / updating individualized service / care plans and linking clients to needed services. The Case Manager (CM) works with a multidisciplinary care team to maintain client engagement and conducts monitoring and evaluation of client progress toward positive health outcomes. This includes case management, health education, interdisciplinary team case conferencing, and making additional internal or external referrals as needed.Job Responsibilities : Provide direct case management and advocacy services to clients living with HIV / AIDS.Ensure appropriate services are delivered to the program clients, including conducting assessments / reassessments and conferences regarding participation in health education sessions.Develop and update the client’s individual service / care plans based on assessments / reassessments.Provide individual health education sessions to program clients.Lead and be responsible for quality-of-service delivery to clients, required documentation, and recruitment goals.Demonstrate empathy, honesty, and compassion in difficult conversations with clients.Use organization, time management, problem-solving, and critical thinking to assist clients efficiently and effectively.Establish connections and communicate frequently with internal and external care teams; make referrals as necessary and appropriate, including planning and facilitating a case conference for each program client per AIDS Institute guidelines.Ensure meeting service quotas established and contractual requirements; if circumstances change, plan and implement strategies to meet target goals.Ensure data entry accuracy in various reporting systems (e.g., eICARE, AIRS).Maintain accurate records of services and activities such as attendance, registration, client interactions, and other required documentation according to the protocols and standards of Apicha’s Department of Support Services in designated databases and reporting structures.Write and submit reports adhering to deadlines.Work as part of the team for quality assurance and continuous quality improvement (CQI) tasks.Collaborate with Apicha CHC staff and other service providers to coordinate clients' care.Communicate effectively with clients, families, and the public to build trusting relationships across a broad range of socioeconomic and cultural backgrounds.Represent the agency at various venues to promote agency services.Other activities as assigned.Qualifications : Bachelor’s degree in health, human or education services, and one (1) year of experience in a related field is required. An advanced degree in a related field is preferred.Experience working with target populations strongly preferred. The target populations include those living with HIV / AIDS who are virally unsuppressed, individuals with serious mental illness, serious substance use disorders (SUDs), and / or chronic hepatitis.Fluency in Spanish and / or Asian languages is a plus.Excellent organization, written, verbal, and interpersonal communication skills in English are required.Consistent team player capable of effectively operating within the organizational structure.Appreciation of and commitment to Apicha’s mission and values are required.Excellent customer service skills to assist in resolving member complaints.Must possess the ability to interact with all levels of external and internal customers with a high level of professionalism and tact in representing Apicha CHC.Strong verbal and written communication skills for both internal and external audiences.Computer literacy – ability to learn and adapt to different reporting platforms within required time frames.Ability to work effectively in a stressful environment.Ability to work effectively in both collaborative and individual settings.Ability to work flexible hours, including some evenings and weekends.At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of the underserved people of New York City. As such, we are proud to offer our team members a competitive employee benefits package which includes 11 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, and Employee Assistance Program, just to name a few.We are an equal opportunity employer that does not discriminate on the basis of age, race, creed, religion, national origin, gender, disability, marital status, citizenship status, or sexual orientation. If this sounds like the place for you, please feel free to apply today!#J-18808-Ljbffr