Command Center Representative - Night Shift

Our Gist:

We are an open API banking platform, focused on creating cutting-edge technology for financial institutions. The platform allows banks the fast and flexible deployment of features that their customers have come to expect—mobile-focused, user-centric, convenient and secure. Join us and start dreaming of new ways to be at the center of your customers’ financial lives.

This person would work in the on-site Apiture ‘Command Center’, providing monitoring of financial institutions’ connection to their core and performing corrective actions if the connection goes down. Training is provided and the work is closely tied to Standard Operating Procedures that detail how staff should respond to various situations.

Thursday, Friday, Saturday, every other Wednesday; 8pm – 8am

We have this crazy, thrill-seeking goal to revolutionize banking, through an open architecture built natively for the next-generation of serverless, cloud-based technologies, providing financial customers infinite scalability, availability, and transparency. We are moving fast, thinking big, leading strong, and need your leadership to serve on the front lines of the revolution.

Our Locale:

As if waking up every morning to the sand and surf of Carolina beaches and the Cape Fear Riverfront against an azure sky wasn’t awe-inspiring enough, we offer an inspired workplace, too. We have a beautiful, newly built-out office in mid-town Wilmington, on Live Oak Bank’s campus. We offer a very generous compensation and benefits package, onsite gym, social events, and the opportunity to work with some of the smartest and energetic people you’ll find anywhere. While you may have never heard of us, rest assured –  hundreds of financial institutions and tens of millions of customers rely on us to power some of the most innovative and important pieces in the financial industry. We’re backed by some of the biggest and most well-respected names in finance, and we’re growing – fast.

Your Vibe:

• Monitor alerting tools (Salesforce, ‘Big Brother’ and designated internal messaging channel).
• Manually test connections that appear to be down.
• Restart servers and failed schedules.
• Respond to failed jobs and server alerts
• Communicate externally with financial institutions.
• Communicate internally with members of the Customer Experience and Engineering teams.
• Escalate issues, as necessary.
• Document all work done in Salesforce.
• Report outstanding issues during any shift turnover meeting.
• Other functions as necessary.

Your Rhythm:

• Ability to work in a fast paced environment where constant prioritization is essential.
• Strong written and verbal communication skills.
• Understanding of the basics of the software development life cycle.

Your Composition:

• Bachelor’s degree preferred or commensurate industry experience
• Ideal candidate has experience working in a technical monitoring role with knowledge of servers functionality and connectivity issues
• Knowledge of banking a plus

Are you up for the challenge?

Apply today!