Logistics Support Specialist

APM Steam is a leading provider of industrial maintenance and repair services based in the United States. We specialize in steam trap surveys, the repair and maintenance of steam traps, and overall steam system optimization. Our expert team delivers cost-effective solutions to maximize equipment performance and lifespan. Committed to quality and efficiency, we ensure reliable service that exceeds industry standards.

The Logistics Support Specialist is responsible for facilitating the planning, execution, and completion of projects by meeting critical operational needs. This includes booking travel, ensuring site access, and managing fleet maintenance. This role is key in maintaining project momentum and involves working directly with customers while collaborating with internal teams.

• Book travel accommodations for APM’s field team and cancel/re-book as schedule changes necessitate.
• Complete pre- and post-project paperwork, including site access forms, safety and security documents, and work tickets.
• Generate and revise purchase orders (POs) for subcontractors.
• Manage subcontractor documentation in Salesforce and request updates when necessary.
• Assist with urgent parts delivery needs to technicians on site as needed.
• Oversee APM’s vehicle fleet, schedule service appointments, and track maintenance history.
• Collaborate with various internal teams to ensure seamless project execution and resolve issues efficiently.
• Work directly with customers, addressing their needs and maintaining positive relationships.

Impact

• Efficient Site Access: Detailed and thorough completion of site access paperwork ensures our technicians can arrive on site and get right to work, allowing for efficient project completion
• Improved Cash Conversion: Timely submission of post-project paperwork contributes to APM’s cash conversion cycle by facilitating invoicing process.
• Technician Support: Thoughtful travel planning elevates the quality of life for our technicians while away from their home regions, giving them peace of mind to do their best work.
• Minimized Vehicle Downtime: Proactive fleet maintenance minimizes vehicle downtime and keeps projects on schedule.
• Effective Communication: Clear communication and collaboration with the field team, internal departments, customers, and subcontractors ensures issues are resolved promptly and critical information is shared without delay.
• Timely Material Delivery: Availability and flexibility to pick up/deliver project materials in time-sensitive situations minimizes downtime for our technicians and keeps projects moving forward.

Qualifications:

• Two years of customer service experience
• Proficiency in Microsoft Office Suite
• Ability to commute to Woburn, MA
• Experience in Salesforce or another CRM
• Experience in QuickBooks is a plus

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $23 - $27