What are the responsibilities and job description for the Courier Dispatcher Customer Service Representative CSR position at Apmc Moving & Delivery Llc?
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Flexible schedule
- Free food & snacks
- Health insurance
- Paid time off
- Vision insurance
Job Type: Part-To-Full-Time | On-Site
Location: Near Atlanta Airport, GA
Schedule: We are open 24/7/365, flexible availability is valued.
About the Role
We are seeking a highly motivated and detail-oriented individual to join our time-critical courier team as a Dispatcher/Customer Service Representative (CSR). In this hybrid role, you will coordinate driver schedules, manage logistics, and deliver top-notch customer support. This position is based in our office near the Atlanta airport, offering the opportunity to work in a tenured and collaborative environment. This is a rare opportunity to join a very tenured team in the middle of a growth opportunity.
This part-to-full-time position offers competitive pay and comprehensive benefits, including:
- 401(k) matching
- Medical, dental, and vision insurance
- Paid time off (PTO)
- Adaptable Schedules Available
Key Responsibilities
- Receive and process time-critical orders for products and deliveries with accuracy.
- Prioritize and dispatch calls based on urgency and business needs.
- Monitor driver routes and statuses to optimize schedules and ensure timely service.
- Provide drivers with critical information such as order details, traffic conditions, and delivery requirements.
- Maintain accurate records of calls, activities, and other relevant data in the system.
- Respond to customer inquiries and resolve issues in a professional and efficient manner.
Qualifications
- Previous experience dispatching courier drivers is REQUIRED, please lead your inquiry with this information.
- Strong multitasking, problem-solving, and organizational skills.
- Excellent judgment and ability to think on your feet.
- Ability to handle multiple priorities and meet deadlines effectively.
- Intimate knowledge of the Atlanta, GA & Southeast Region.
- Must pass a background check and drug screening. A clean MVR is required.
Work Environment
This is an on-site role at our office near the Atlanta airport. Candidates must be comfortable working in a fast-paced environment and collaborating closely with team members to achieve operational excellence.
About Us
We are a growing transportation and distribution provider committed to offering customized solutions and exceptional service. Headquartered in Atlanta, GA, we operate over 30 service centers across the Southeast. Since 1985, our success has been driven by an elite team of logistics and customer service professionals.
Take the next step in your career and join a team dedicated to delivering quality, reliability, and innovation in logistics.
Salary : $15 - $19
