Business Systems Analyst (InK Product Group)

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Role: Business Systems Analyst
Location: Toronto
Duration: 12 months contract

The technical BSA will be a member of a cross-functional Agile team that includes a chief product owner, product owner, developers/architects, and subject matter experts. This role reports directly to the product owner and is responsible for supporting the product owner in the management and implementation of products within our componentized content management ecosystem.
* Proficiency in Content Management Systems (CMS), DITA Open Toolkit, HTML, basic Azure, Excel, data analytics, AI systems (chatbots, prompt engineering), and experience with Scrum and Agile methodologies are key requirements.
* Requirements Gathering: Document complex business and technical requirements; manage product backlog.
* Data Analytics: Extract insights from content management systems; advanced Excel proficiency.
* Content Management: Understand CCMS, API analysis, Azure builds/pipelines
* Quality Assurance: Review test plans, validate systems, manage UAT, and prioritize findings.
* Metrics and Reporting: Develop KPIs and enhance report quality.
* Communication: Explain technical concepts to all stakeholders; facilitate collaboration.
* Agile Methodologies: Participate in Agile/Scrum ceremonies; refine user stories with development teams.

Qualifications
* Education: Bachelor's degree in business administration, IT, or equivalent experience.
* Experience: Technical Business Systems Analyst, Scrum and Agile methodologies, Azure DevOps/Jira, Generative AI concepts (chatbots, prompt engineering).
* Skills: Group facilitation, requirement elicitation, multi-initiative management, exceptional communication, data analytics.
* Technical Proficiency: Content management and authoring systems (e.g., RWS Tridion Docs, Adobe, DITA Open Toolkit, WordPress).

- Candidates with prior experience of Content Management System in Audit - in Big4 companies are preferred.
- Must be located in GTA/ Toronto as they will be expected to come to the office occasionally/ once in a while

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.