What are the responsibilities and job description for the Credit and Collections Analyst position at APN Software Services Inc?
Description :
See Commercial Title : Credit and Collections Analyst
Notes from Intake :
Role Type : Replacement
Location : Hybrid (Must be local to Knoxville TN; typically 12 days onsite)
Travel Required : None
Experience Required : 1 year in credits & collections
Pay Rate : XX per hour
Work Hours : 8 AM 5 PM (Expected to work normal business hours when working remote)
Interview Process :
Number of Interviews : 2
1st : Phone screen
2nd : Panel Teams interview
MustHave Skills :
1. Strong communication
2. Analytic skills
3. Strong Excel
4. Ability to work within a team
NicetoHave Skills :
Experience with Oracle
Credit check and collections experience
College degree
Additional Information :
Maximum top 2025 candidate shortlist
Description :
Monitor accounts receivable and identify overdue accounts.
Contact customers with overdue accounts and attempt to collect the overdue amount or negotiate a payment plan to collect it in installments.
Document daily collections activity by creating and maintaining notes and followup tasks within Oracle collections module.
Research account disputes and billing discrepancies.
Perform account / payment reconciliations and coordinate with cash applications team to ensure proper applications.
Identify delinquent accounts that will potentially require external collection efforts.
Upload AR invoices to customer portals.
Provide customers with reporting such as statements aging or other miscellaneous reporting requests.
Coordinate documentation of customer refunds.
Request customer tax exemption documentation and upload for tax team review.
Build strong communication with both internal departments and external customers.
Analyze and assess the creditworthiness of new customers and additional service quotes using external credit risk management tools / reports.
Provide recommendations for payment terms and contract modifications based on credit guidelines and / or customers payment history.
Monitor outstanding aged receivables for applicable accounts.
Work closely with multiple internal departments to ensure awareness of any actions and / or problems affecting customer accounts.
Performs other related duties as needed.
Required skills
1 years experience in credit collections and accounts receivable.
Strong communication and interpersonal skills (verbal written and listening).
Experience in process improvement and a focus on digitization / automation.
Flexibility and ability to pivot tasks based on business needs.
Strong PC skills (MS Office software like Word PowerPoint Excel and Outlook)
Strong attention to detail and enjoy problem solving.
Enjoy working in a fastpaced environment and able to pivot tasks based on business needs.
Corporate ERP systems Oracle a plus.
Note : Shift 8 : 00 AM to 5 : 00 PM
Role Type : Replacement
Location : Hybrid (Must be local to Knoxville TN; typically 12 days onsite)
Travel Required : None
Experience Required : 1 year in credits & collections
Work Hours : 8 AM 5 PM (Expected to work normal business hours when working remote) Interview Process :
Number of Interviews : 2
1st : Phone screen
2nd : Panel Teams interview
MustHave Skills : 1. Strong communication 2. Analytic skills 3. Strong Excel 4. Ability to work within a team NicetoHave Skills :
Experience with Oracle
Credit check and collections experience
College degree Additional Information :
Maximum top 2025 candidate shortlist
Key Skills
Financial Statement Preparation,Credit Analysis,Cash Flow Analysis,Math,Banking,Analysis Skills,UCC Law,Underwriting,Financial Analysis,Financial Modeling,Financial Report Interpretation,Word Processing
Employment Type : Full Time
Vacancy : 1
