What are the responsibilities and job description for the Onsite CCIE Network Engineer - Local to Plano, TX position at APN Software Services, Inc?
Job Details
Please contact Abdul on "" OR email me at ""
Job Description:
Role Description (Job ID):
- Leads engagements and provides escalation support for large scalesolutions and complex issues through deep 5G technical expertise.
- Supports engagements by training escalation best practices to support the 5G deployment
- Supports creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
- Provides technical expertise and escalation support in documenting and resolving technical problems found in products, software and solutions
- Leads engagements with other teams (Engineering/DevOps) to properly identify, diagnose, triage, and correct complex issues either through direct support and by root cause analysis
- Assists in leading team to build support / incident response options to maintain the operational readiness of customer 5G infrastructure
- Identifies key maintenance areas such as hardware capabilities, software anomaly thresholds, and licensing requirements
- Assists engagements with the creation of vendor support issues and the best practice use of change management
- Actively works with the Engineering teams for addressing systemic product, software and solution issues along and drives addressing usability and serviceability concerns.
Expected Responsibilities:
- Technical focal point incident escalation resolution
- Troubleshoot and resolve complex incidents across Cisco and AWS technologies.
- Accountable for the accurate and timely resolution of network incidents detected.
- Deliver knowledge transfer to DISH NOC engineers.
- Partner with extended DISH operations teams for cross-technology incident resolution
- Contribute to troubleshooting documentation and investigations, incident handling and help guides.
- Assist in developing escalation path through NOC and to DISH Wireless Network Engineering to expedite remediation
Please contact Abdul on "" OR email me at ""
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
