Patient Service Rep

Job Description

Job Description

Job Duty / Responsibilities :

Strives to create and maintain a culture of safety and service excellence through the following accountabilities :

Greets and interacts with patients in a pleasant and professional manner, on phone or in person.

Listens carefully and communicates clearly with patients to ensure understanding of patient's request. Analyzes problems from the customer's point of view.

Learns / anticipates the individual patient / customer needs and does the best possible job of satisfying those needs using the best solutions. Documents needs, as appropriate, in EPIC.

Establishes positive relationships with patients by demonstrating knowledge of patient history, compassion and responding to individual needs.

Handles stressful patient / customer situations appropriately and delivers seamless patient / customer service.

Ensure patient / family confidentiality, safety and security.

Identifies opportunities to improve the patient experience, including areas identified in patient satisfaction surveys.

Ensures communication and collaboration with clinical staff and fellow co-workers to serve patients to the best of his / her ability.

Shows initiative, sets priorities, organizes tasks, and works independently and as part of a team while completing daily tasks

In person Interviews .

Shifts can vary based on below times :

7a-3 : 30p

7 : 30a-4p

8a-4 : 30p

8 : 30a-5p

9a-5 : 30p

11a-7 : 30p

12p-8 : 30p

Hours vary throughout the week (ex : M 8a-4 : 30p, T 7 : 30a-4p, W 8a-4 : 30p, Th 12p-8 : 30p F 8 : 30a-5p)

One evening shift per week is required to be worked by all employees.

Saturdays are on a rotation - approximately 1 Saturday every 5-8 weeks.

Schedule for Saturday - 830a-1230p

Attributes we look for in a candidate :

Accountability

Energetic

Personable

Compassionate

Emotionally Intelligent

Self-Aware

REMINDERS :

Do not submit travelers

Do not submit any former Penn Medicine employees within 12 months of the end date.