Scheduler

Job Description

Job Description

Job Summary :

Accurately handles incoming phone calls, SMS requests, electronic web requests, performs patient registration, placing outbound phone calls and scheduling appointments for all Atlantic Health System locations within a high call / fast paced call volume environment.

Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues.

Indicates special patient needs (ex : special accommodation, exam protocols, interpreter, etc.).

Promotes patient portal usage and connects to registration resources when applicable.

Ensures patients are aware of their upcoming appointment at the time of scheduling; assists with cancelling and rescheduling services.

Completes the patient's Face sheet at the time of scheduling with all necessary demographic / insurance information and forms / documents in efforts to expedite the check-in process.

Maintains and updates patient's accounts for medical and financial eligibility. Required to operate within Epic Work queues to stay up to date with all upcoming visits requiring this review (i.e., obtaining all necessary billing, insurance and other demographic information from patient or insurance representative, obtaining necessary authorizations, etc.).

Coordinates with patient and physician practice as required to obtain any missing information or to inform the patient of the status of their appointment / amount due for service.

Performs real-time insurance verification and interprets responses. Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population. Collects Preservice financial responsibility for upcoming services.

Proactively solicits customer feedback.

Provides proactive and timely responses to internal and external customer needs and requests.

Supports revenue cycle department policies, practices and goals related to the patient experience and quality outcomes.

Meets individual productivity and quality expectations in all job functions.

Escalate cases as appropriate. Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others.

Maintains knowledge of insurance requirements.

Required Skills & Experience :

1-3 years of prior experience.

Computer proficiency 35 wpm required typing speed.

Positive attitude, excellent customer service and interpersonal skills appropriate to the job.

Ability to work in a team environment that requires quick turnaround and quality output.

Understands patient registration and scheduling functions.

Understands the basics of healthcare billing.

Must have clear and concise oral and written communication skills.

Ability or experience working in a high call volume environment.

Preferred Skills & Experience :

Knowledge of medical terminology and insurance processes preferred.

Call Center experience, preferably in a Radiology imaging location.

Applicable experience as Scheduler, Practice Office Assistance or Patient Access Representative.

Electronic Medical Record experience preferably Med Syst Vincent.

Education :

Associates (Required)