What are the responsibilities and job description for the IT Systems Support Engineer position at Apogee Corp?
One in Maidstone and the other in Lincoln
Job Summary
With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.
As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.
Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.
Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.
At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences—across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs—because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.
About us
Are you someone who thrives on solving technical challenges and keeping things running smoothly behind the scenes? If you\'re looking for a role where no two days are the same, and where your skills truly make a difference, we’d like to hear from you.
We’re looking for a confident and capable IT Systems Support Engineer to join our fast-paced IT team for 2 of our locations in Kent and Lincoln
Reporting to the Head of IT, you’ll provide hands-on support across our European offices—tackling technical issues, supporting infrastructure, and helping to keep our systems efficient, secure, and future-ready.
This role is a hybrid working model - but does require flexiblity based on the needs of the business.
For roles with office-based hybrid working:
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week.
Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointmen t.
Our application form is quick and easy – no need to repeat your entire CV, we promise!
About you
Key responsibilities
Supporting end users through our ticketing system (first-line and beyond)
Installing and maintaining software, hardware, and end-user devices
Troubleshooting network issues (LAN, WAN, WLAN)
Managing user access and permissions via Active Directory and Microsoft Entra ID
Supporting our Microsoft 365 and Azure cloud environments
Taking part in system upgrades, migrations, and IT infrastructure projects
Monitoring system performance and spotting potential issues before they escalate
Ensuring everything we do aligns with IT policy and compliance standards
Provide on-call support when needed
Experience & Skills
3 years hands-on experience with:
Microsoft 365
Entra ID (Azure AD)
Azure Cloud, networking, and security.
On-premise infrastructure and virtualization technologies (e.g. VMware, Hyper-V)
Troubleshooting server and networking issues (Windows, Linux, Active Directory, DNS, DHCP)
Networking and infrastructure monitoring tools (e.g. PRTG)
A solid understanding of ITSM/ticketing systems
Strong attention to detail and a proactive approach to problem-solving
Excellent communication skills and a team-first attitude
Preferred Certifications
Microsoft Certified: Azure Administrator Associate or higher.
Cisco Certified: CCNA or equivalent networking knowledge.
ITIL Foundation or similar IT Service Management certification.
What We Value
We’re a people-focused business, and that includes our internal teams. We’re looking for someone who shares our values:
Enthusiasm – You take pride in your work and want to make a real impact
Respect – You treat others with professionalism and kindness
Integrity – You do what’s right, not just what’s easy
Inclusivity – You believe in creating a space where everyone feels welcome
Curiosity – You’re eager to learn, grow, and keep up with new technologies
Team Spirit – You enjoy working with others and supporting your colleagues
Flexibility – You’re adaptable and thrive in a fast-changing environment
Benefits
Flexible working options
33 days holiday including bank holidays
Holiday purchase scheme
Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
2 paid days off per year for voluntary work to support our local communities
Staff Reward Scheme
Pension scheme
Life assurance 4 x salary
Sponsorship for professional development and memberships
Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
Mental health first aider support programme
Cycle2work scheme
Discounted Gym Membership
Eye care voucher scheme
Free flu vaccinations
Employee social events and recognition activities throughout the year
HP Employee discount programmes
Mobile phone discounts
We are a Disability Confident Committed Employer
Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.
Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options
Job Summary
With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.
As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.
Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.
Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.
At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences—across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs—because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.
About us
Are you someone who thrives on solving technical challenges and keeping things running smoothly behind the scenes? If you\'re looking for a role where no two days are the same, and where your skills truly make a difference, we’d like to hear from you.
We’re looking for a confident and capable IT Systems Support Engineer to join our fast-paced IT team for 2 of our locations in Kent and Lincoln
Reporting to the Head of IT, you’ll provide hands-on support across our European offices—tackling technical issues, supporting infrastructure, and helping to keep our systems efficient, secure, and future-ready.
This role is a hybrid working model - but does require flexiblity based on the needs of the business.
For roles with office-based hybrid working:
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week.
Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointmen t.
Our application form is quick and easy – no need to repeat your entire CV, we promise!
About you
Key responsibilities
Supporting end users through our ticketing system (first-line and beyond)
Installing and maintaining software, hardware, and end-user devices
Troubleshooting network issues (LAN, WAN, WLAN)
Managing user access and permissions via Active Directory and Microsoft Entra ID
Supporting our Microsoft 365 and Azure cloud environments
Taking part in system upgrades, migrations, and IT infrastructure projects
Monitoring system performance and spotting potential issues before they escalate
Ensuring everything we do aligns with IT policy and compliance standards
Provide on-call support when needed
Experience & Skills
3 years hands-on experience with:
Microsoft 365
Entra ID (Azure AD)
Azure Cloud, networking, and security.
On-premise infrastructure and virtualization technologies (e.g. VMware, Hyper-V)
Troubleshooting server and networking issues (Windows, Linux, Active Directory, DNS, DHCP)
Networking and infrastructure monitoring tools (e.g. PRTG)
A solid understanding of ITSM/ticketing systems
Strong attention to detail and a proactive approach to problem-solving
Excellent communication skills and a team-first attitude
Preferred Certifications
Microsoft Certified: Azure Administrator Associate or higher.
Cisco Certified: CCNA or equivalent networking knowledge.
ITIL Foundation or similar IT Service Management certification.
What We Value
We’re a people-focused business, and that includes our internal teams. We’re looking for someone who shares our values:
Enthusiasm – You take pride in your work and want to make a real impact
Respect – You treat others with professionalism and kindness
Integrity – You do what’s right, not just what’s easy
Inclusivity – You believe in creating a space where everyone feels welcome
Curiosity – You’re eager to learn, grow, and keep up with new technologies
Team Spirit – You enjoy working with others and supporting your colleagues
Flexibility – You’re adaptable and thrive in a fast-changing environment
Benefits
Flexible working options
33 days holiday including bank holidays
Holiday purchase scheme
Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
2 paid days off per year for voluntary work to support our local communities
Staff Reward Scheme
Pension scheme
Life assurance 4 x salary
Sponsorship for professional development and memberships
Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
Mental health first aider support programme
Cycle2work scheme
Discounted Gym Membership
Eye care voucher scheme
Free flu vaccinations
Employee social events and recognition activities throughout the year
HP Employee discount programmes
Mobile phone discounts
We are a Disability Confident Committed Employer
Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.
Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options
