What are the responsibilities and job description for the IT Specialist position at Apolis?
Job Description
Job Description
Role Name : IT Specialist
Location : / Pompano Beach, FL, USA (ONSITE)
Rate : $40 / hr on C2C OR $35 / hr on W2
JOB DESCRIPTION :
L1 / L2 Technical Support – Break / Fix, Imaging, and Vendor Coordination
Responsibilities :
Provide break / fix support for desktops, laptops, and peripherals
Re-image devices and reinstall / configure applications as needed
Troubleshoot Windows OS, hardware, and enterprise applications
Coordinate with third-party vendors for escalations and hardware replacements
Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
Requirements :
2-5 years of experience in L1 / L2 IT support
Strong troubleshooting skills for hardware, software, and OS issues
Experience in an enterprise IT environment
Salary : $35 - $40
